Good Morning Thuy Do
First of all I was very pleased to meet you in Ha Noi, sorry I was unshaved, but we had to wake up very early in Bangkok to catch the flight,
We are back now in Phuket and we had a very fine trip, want to thank you for the perfect and flawless organisation.
If we make enother trip we surely wil do it with you.
In Hanói situation of Hotel good and the guide very helpfull everything perfect
Halong Bay just perfect, the driver to the airport ws in our eyes not very good
Hoi An fabulous hotel excellent breakfast, guide more a bit of a showman and not so good
Sai Gon we had the best guide, the girl was vey organised and excellent, also the driver was the best one we had.
Th group on the Eco tour with the basket boats was fantastic, could not be better.
They did everything they could to please us and extremely friendly.
Hotel perfect situation.
Breakfast in hotel was surely perfect for oriental people, but for our type of breakfast not very much choice.
Anyway everybody was extremely friendly and were treated like kings
Wants thank you and hope to meet you again
MR. CONY BAETSLÉ & PARTNERS from Belgium
Vietnam Insight from 15 Jan to 22 Jan 2015
I have arrived at home!
Thanks for all your support.
Excellent trip by Vietnam. One lovely country!
I have recommended yours service to same of my friends at Macau and Portugal and they will contact you.
I probably will came back to Vietnam next year to visit Da Nang, Hoi An and Saigon again.
Rui from Portugal
Vietnam vacation 10 days from 10th Jan 2015 to 19th Jan 2015.
I have filled in the feedback form. When I next visit Asia I will definitely use your firm. Thanks for all your excellent service
Rosie Perkin from United Kingdom
Best of Vietnam, Cambodia & Thailand - 27 Dec 2014 to 17 Jan 2015
Dear Ms. Nga Vu,
We would like to thank you for organizing a very good trip. Your company met all of our expectations and standards. The guides were professional, the hotels very comfortable and the two issues that arose were dealt with by your company quickly and appropriately. In sum, everything went perfectly. As an aside, the hotel where we stayed in Chiang Mae, the Rimley, was delightful and you might want to consider sending other clients there.
We are going to urge others to visit Vietnam and we will recommend you and your company to them.
Laurence Moon from USA
Angkor Wat & North Vietnam from 8 Jan to 16 Jan 2015
Thank you Ms Lana for providing such a wonderful vacation. You were always prompt to reply whenever I had a question or special request. I was considering tours from a few companies but ultimately chose Travel Vietnam because I was pleased with your attention to detail and professionalism. All of our guides were the absolute BEST!!! Our accommodations were fantastic and we so enjoyed all of our daily tours and activities. Everything flowed seamlessly from pick up to departure. I hope one day to visit Vietnam and Cambodia again and I will definitely being calling upon Travel Vietnam when I do. Thank you again for such a wonderful, memorable trip!!!
Lauri Khazraei from USA
Essential Vietnam from 28 Dec 2014 to 11 Jan 2015
It is now nearly a week since we returned home from our vacation in Vietnam. The trip went without any problems at all. We had two great weeks in your country. This was one of the best vacations we have ever had had. Thank you very much for your arrangement, and also big thanks to all the great guides and drivers.
The part we liked best was the two days in the Mekong delta; very varied, interesting and fun.
The thing we liked least was that we had to spend a whole day on the relatively short trip from Phu Quoc to Bangkok. Since there are no direct flights between Phu Quoc and Bangkok I guess this was unavoidable.
With kind regards
Bjørn from Norway
Vietnam Discovery from 23 Dec 2014 to 5 Jan 2015
Thank you very much for your mail and your kind attention while we were in Vietnam. We had a really really amazing time. We have been very happy with all your services and all tour guides. Congratulations for a job well done!
Tudor & friends from Romani & Columbia
Indochina Highlights 16 days 15 nights from 26 December 2014 to 10 January 2015
Hello Van Anh,
We are back home after our long and interesting trip. Thank you for your time and work. I never had the chance to tell you that we found a special decoration and fruit or cakes in our room in every hotel in Vietnam. I know this was because of you!
We liked a lot our guides: Thong in Hanoi and Thien in Myanmar. We learned a lot with them. Van Anh was always available and did try
to solve everything. We regret not having a plan B when our cruise was cancelled in Halong Bay. I hope to have the chance to go to Vietnam again ( We have to go to Halong Bay) and I will contact you again.
Take care and have a wonderful 2015!
Verania from Mexico
Angkor Wat & North Vietnam from 29th Dec 2014 to 06th Jan 2015.
Dear Ms. Thuy Do,
I just wanted to take the time to Thank You for putting together such a memorable trip for our family. We had a wonderful time visiting your beautiful country. I appreciate how focused you were to the details of our stay - from keeping an eye out for direct flights from Cambodia to Vietnam, adding sites to the itinerary because of the interests of my children, providing us a phone while in Vietnam in case of emergency, and answering emails even though it was way past business hours. Your in-person visit to the hotel on our last day was also a very nice, personal touch. The parting gifts were so thoughtful. I can not wait to display them in my house as a reminder of a great trip! I wouldn't hesitate to use your company again to help plan our next trip to Vietnam.
We truly enjoyed all of the guides we had on the trip but Hai and Ly May Trang were especially outstanding. We appreciated their enthusiasm and knowledge of their region. We could tell they liked their work and were happy to share their knowledge of the area with us. When time permitted, each guide was able to take us to see something not on the itinerary and those side trips were some of the most memorable of the region. We really enjoyed the soap making and art carving site that John took us to in Cambodia as well as the lacquer factory we saw in Hanoi. Our drivers were always punctual and skilled in navigating the traffic. It was an experience in itself trying to figure out the flow of traffic! :) The scheduled toilet breaks during the drive, although a small detail, were a nice break to stretch our legs and use the facilities. Everyone we were in contact with - from the drivers and guides, to the hotel staff- were so professional, knowledgable, helpful and accommodating. The days were seamless going from experience to experience. We never felt hurried and when bumps arose they were dealt with positive "no problem" attitude.
My only suggestions to make the trip even more seamless would be to send the same itinerary to both clients and guides and drivers as our information (although correct) was not the same as our guide or drivers information from the Sapa trip forward. It might also be helpful to designate a specific meeting place to meet the guide - for example "inside the train station" as there were so many guides waiting for people outside and it was so early and dark we didn't realise there might be another place for our guide to meet us. Also, as a westerner, I would have felt more comfortable in the vehicles if they had working seatbelts.
Again, Thank You for all of your hard work and time in making our first travel experience in SE Asia a wonderful experience. We look forward to working with you again in the future!
Carolyn Tarr and family from USA
P.S. I really love your new hair cut, especially the bangs ;)!
Vietnam discovery 16 days from 21st Dec 2014 to 5th Jan 2015.
Thank you so much for a wonderful trip! It was very interesting and exciting to learn and experience more of your beautiful county. Thank you so much for the gifts and the the effort that you have made when there was a " problem" with the train. We really did appreciate that. You're guides we're very impressive and we enjoyed their company. The drivers driving skills were admirable.
We hope to meet again.
Greetings from South Africa
Riana from South Africa
Vietnam Holiday 17 days 16 nights from 20 Dec 2014 to 05 Jan 2015
Dear Van Anh,
Thank you again for your great support and help as we had a wonderful and well organized trip to Vietnam. We enjoyed every single day of our trip. Everything was really excellent except our last hotel (beautiful location, nice beach and sea water but the service of the hotel was questionable: we had to move rooms as walls were moldy, long waiting queues at breakfast, no enough sun beds at beach etc - maybe worthwhile to give some open feedback to hotel to further improve )- nevertheless it did not impact our trip and we very, very much enjoyed every aspect of our tour.
Thank you again for your efforts and help throughout the last couple of month.
Benedikt from German
Vietnam holiday 7 days 6 nights from 29th Dec 2014 to 4th Jan 2015.
This is done. I just filled out this feedback form. I’m extremely happy with the service and planning to hire the company again to visit Cambodia Laos and Myanmar in the near future. Thank you again for your assistance. I’ll definitely recommend the company to my friends.
Kaltham Al Ghafli and family from UAE
Best of the North - 29 Dec 2014 – 2 Jan 2015
Hi Ms. Nga
Happy New Year! Thank you for arranging a wonderful trip to Hanoi. My family enjoyed Hanoi and the service provided by Travel Vietnam was first class. The car was clean, the driver was good and our tour guide was excellent and knowledgeable. The only thing that we did not really like was the fact that the Calypso cruiser was old and very small. The cabins were so small that we could hardly move. Apart from that the guide on the cruise Mr. Mike was friendly and the food was good even though there were no snacks on the cruise and hot drinks were limited.
We thoroughly enjoyed our stay at Sedona Suites - the condotel was excellent. The condo was spacious and clean, the service was excellent and the breakfast buffet was really good. Hanoi Pearl hotel was also good but the breakfast was limited.
Thank you for the gifts and we really wish we could have spent more time in Hanoi because we did not have time to do shopping!
Thank you to Travel Vietnam for your excellent service and we hope to use your services again. We would recommend your company to our friends who plan to visit Vietnam!
Jaya from Malaysia
Angkor Wat & North Vietnam 9 days. From 24th Dec 2014 until 1st Jan 2015.
Thank you very much for your help in organizing our wonderful trip to Vietnam and Cambodia. All the arrangements were fantastic. Our two tour guides, Som Tola and Sonny were truly FANTASTIC. Without them, it would not have been so good and enjoyable. Kindly convey our heartfelt thanks to both of them and we wish to also convey our thanks to you in particular for taking care of all the little things that mattered most to us. We also really enjoyed all the veggie food in the restaurants that Sonny took us to. They were delightful. The Italian restaurant near the Church he took us on the first day before we took the Sapa train was the best. He also took special care for our diet needs. As I said, both our guides were fantastic. Som Tola was also a wonderful photographer. We are big into photography and we enjoyed interacting with him.
Both Cambodians and Vietnamese people are wonderful people. You have a very rich culture and people are doing a great job showing it to visitors. You should market it more in a place like India!
We have already given the feedback form to both Sonny and Som Tola. I will be happy to answer the feedback below.
If we have any other travel needs in the region, we will contact you. We loved the high quality, professional and personalized service from your company and wish more people can experience the same.
Balu from USA
Vietnam Holiday from 17th Dec 2014 to 02nd Jan 2015
We were extremely satisfied with the composition of our trip and the service you have provided. Apart from a few constructive comments we would like to make, we have only wonderful things to say about Travel Vietnam. We would very much like to support your efforts to further promote your services in Singapore and Europe. If you have any ideas and strategies please be so kind to let us know how we can be of help. If you have a Facebook site please be so kind to invite us. We will be happy to share among friends and community. If you have a need I would also like to offer my services as an agent here in Singapore. Please let me know a convenient time so I can present you a suitable concept. Thank you very much, Thuy Do and team. You have made our trip a true success. We will stay in touch with you to visit other destinations in Asia.
Best regards, Sylvia from Germany
Hanoi & Halong Bay 3 days 2 nights. From 24th Dec until 26th Dec 2014.
Well I am finally back in Mexico....after great holiday in Vietnam.
I only wanted to thank you for all you attentions and the outstanding service you provide, regarding questions and helpful information.
I will definitely save your contact info and in case anybody I know plans a visit to Asia, I will make sure they have your info.
Have a great 2015, and once again thank you very much.
Ramon from Mexico
Highlights of Vietnam 6 days. From 6th Dec until 11th Dec 2014.
Hi Mary , happy new year to you ,Sunny and the family. Thank you for planning our holidays- we had a good time and will definitely be back. We are considering Thailand, Cambodia and Myanmar next time-hope to do this sometime
Navin from Australia
Vietnam Explorer from 07th Nov 2014 to 27th Nov 2014
Thank you for a well organised tour through your country . The food was excellent , the accommodation guides drivers and motor transport were all excellent and a special thanks to Thuy Do for organising the trip .We tell all our friends about your company and will use you on our next trip.
Barry Priestley from Australia
Vietnam & Cambodia Discovery 16 days 15 nights from 06 Nov 2014 to 21 Nov 2014
Dear Ms Van Anh
Thanks for mail. We arrived back safely. We had a most fantastic holiday and will unreservedly recommend you to anyone as we feel you deserve more support for the work that you do. My professional Society has been notified as well. I will shortly comment on Trip Advisor as well. As i stated at our Le Tonkin dinner, you welcome to use me as a referee for prospective clients and give them my email address as i am prepared to vouch for your standard of service.
Vadi and Aroshnee from South Africa
Vietnam & Mekong Tour 20 days 19 nights from 02 Nov 2014 to 21 Nov 2014
Dear Ms Van Anh
I just did the E-survey. We would like once more to express our satisfaction about everything you did for our trip, which was just an excellent experience of good choices and perfect organization !
We will certainly recommend your agency to our friends!
And we will probably next year in November, as mentioned when we met you in Hanoi , come back to you about a cruise on southern Mekong in Cambodia.
Thanks again and have a good time!
Claire & Beat Spycher from Switzerland
Vietnam and Cambodia 12 days 11 nights - 5 Nov – 16 Nov 2014
We enjoyed our trip. Thanks for making it possible and for the gift you gave us. We have no complaints with all the services. Mother nature was not working with us but that is part of the trip. I personally tasted the culture and friendliness of people. I was able compare the people from one region to another in Vietnam. I like Hanoi compared to Saigon. I like Seim Reap to Phnom Phen. I hope to visit again the rural places in Vietnam. I love the Hmong people. Good luck to you.
From all of us. Thank you
Ana from USA
Vietnam & Laos Adventure from 20th Oct 2014 to 01st Nov 2014.
Dear Ms. Thuy Do
Thank you for making our vacation so memorable.
Although Ms. Maya Evans and my plans will not include Vietnam and Laos in the future we will be in touch with you to plan our next trip to Cambodia and Myanmar.
Most of all I want to send you a special thanks for the little things that helped make our adventure very pleasant and successful: The use of the cell phone, the changes of hotels, itineraries and the special "favors".
What we liked most of all is how you were so graceful in dealing with us.
All the best to you and everyone in your organization supporting your work behind the scenes in addition to your capable guides and drivers.
Lewis Saltiel and Maya Evans from United States of America
Vietnam and Laos - 2 Oct 2014 to 30 Oct 2014
Ms. Nga Vu,
Our trip was absolutely wonderful. We received everything discussed and much more. The entire Travel Vietnam team, from Ms Vu, through our guide in guides and drivers in both Vietnam and Laos, were the best we have encountered during our travels all around the world. We did not have to worry about anything. They were always on time, well prepared and made our day extreme exciting in a wonderful manner. There were no unwanted surprises throughout the entire trip. The accommodations were excellent as well as the planned meals. When we had to eat on our own, everyone was very helpful in making sure we had great places to choose from, with an excellent selection of local food. When we started planning our trip we did not know what kind of accommodation would be available. Ms Vu assured us we would enjoy the sites she selected. I will say they were beyond our expectations in every manner possible. They were clean, well furnished, and very helpful when we needed something. The Gondola Hotel in Hanoi was exactly the kind of hotel we enjoy. We will recommend that hotel to anyone coming to Hanoi. Travel Vietnam is a first class operation and one we have, and will continue, to recommend to our friends and other travelers. If we decide to return to Southeast Asia in the future, they will be our first, and only, choice to help us plan the trip and provide in country services.
Cliff and Gay Pappas from USA
Vietnam & Cambodia Tour from Oct 1st to Oct 25th, 2014
Dear Ms. Vien,
Thank you for your e-mail. We were sorry to miss seeing you in Ho Chi Minh City and very much appreciated the lovely gift you sent us. I have filled out the survey as you requested, but I wanted to write you a separate letter to tell you how delighted Kathy and I were with every detail of the trip you arranged for us. Our visit to Vietnam and Cambodia could not have been a more rewarding experience for us and we give you and your colleagues at Travel Vietnam credit for making the trip so memorable.
The itinerary you helped us design, the visits to craftsmen’s workshops and peoples’ homes and activities such as cycling and snorkeling that you arranged, the beautiful hotels you booked and the wonderful restaurants you included in the itinerary (and the others your guides recommended), were all perfect. While Kathy and I enjoy a little of the unexpected on our travels and don’t even mind some inconvenience, we had to admit that having one of your skillful and careful drivers there each morning to pick us up and insure we got where we were supposed to be through the often crazy traffic, made this trip completely stress-free and allowed us to focus on what we were seeing instead of worrying about whether we were going to make the next stop on time.
I want to add a special commendation for the guides you arranged for us. Each one was knowledgeable, fluent, friendly and professional in every respect. We could not possibly have gotten such a comprehensive exposure to the countries we visited, learned as much, or understood what we were seeing as well had it not been for the work of your cadre of terrific guides. Each one was a great representative for your organization and a wonderful ambassador for their country.
At the risk of slighting the rest of an outstanding group, I want to particularly praise the work of Ms. Trân Nguyễn, our guide in Ho Chi Minh City and the Mekong Delta. Ms. Trân is a true force of nature! She was, if anything, even more determined than I that I should see the site of the small thatched-building training camp on the “beach” in Ba Tri District where I spent four months in 1971. Her persistence led us to a wonderful opportunity to share tea with a team of watchmen in their watchtower overlooking a rich shellfish bed on a mudflat at the mouth of the Hâm Luông River within a thousand meters or so of where I had lived. It was an unforgettable moment for me, and I applaud her resourcefulness, energy, friendliness and dedication to her work. I hope that if she or any of your other guides are able to visit my country someday, they will have guides who are as professional as is your fine team.
Now that we are home, I intend to write a letter to the editor of the newsletter of Counterparts, a veterans’ organization of former military advisors that I belong to, informing the members of the absolutely outstanding service we received from Travel Vietnam in planning and arranging our trip. If there is anything else Kathy and I can do to assist your company in any way, please do not hesitate to contact me.
Thank you again.
Very truly yours,
Michael F. Delaney from United States
Vietnam Discovery 08 – 23 Oct 2014
Hope all is well on your side…
We arrived home yesterday (after spending few more days in Bangkok on the way back)… A trip of overall more than 3 weeks….
I wanted to take a minute and write to you few words of appreciation and feedback – The trip is Vietnam was amazing, well organized, you recommendations for the trip agenda were very valuable and the execution during the trip itself (cars, drivers, guides) was excellent. All people involved were very professional and pleasant.
We will be happy to recommend your agency and you personally to our friends and colleges that will be planning a trip to your beautiful country.
Looking backwards, the only thing that I would change is to reduce one day in Hoi-an (5 nights were a bit too much) and add the extra day to Sapa.
In terms of sites we liked, the ranking was:
1. Halong-Bay (our #1 highlight in the whole trip)
2. Sapa (simply amazing views)
4. Mekong Delta
5. All the rest
Thanks again and best regards
Ben Weinberger Family from Israel
Vietnam & Cambodia Tour from Sep 23rd to Oct 14th, 2014
Dear Ms. Lana,
We are back home after a wonderful trip.
We enjoyed very much our trip in Vietnam.
The trip was excellent, everything worked as planned and the guides and the drivers were all great.
Thank you very much for organizing such a great trip for us.
Shuli from Israel
Vietnam Highlights from Oct 02nd to Oct 11th, 2014
It was pleaser to visit your beautiful country with my sister and to see the sweet Vietnamese people with their smile. I would like to thank you so much for make our trip smut and easy. Everything was wonderful and I can stop telling the people about our trip and giving your email address and referring your company.
Many thanks on my behalf and on the behalf of my sister.
Hind Kecha from Morocco
Insight Vietnam & Cambodia from Sep 24th to Oct 10th, 2014
Hello Ms. Lana,
I am home back in the United States now and just unwrapped the lovely gift I received from VTT when I first landed in Viet Nam. I know my husband will find the three stacking lacquered dishes as lovely as I do. Thank you for planning such a great trip for me. I said such good things about your planning that my friend has made plans through you with other friends. The word is out that you are a very reliable company that hires great guides and finds comfortable, clean, and pleasant hotels for customers.
Thanks for making my trip so special.
Susan Furste from United States
Ho Chi Minh City Stopover from 30th Sep 2014 to 01st Oct 2014
Thank you very much for organising this tour it was truly fantastic.
We have had a wonderful experience and the tour guide was fantastic. He has a very good local knowledge and also a really good one of Vietnam generally.
Thank you again.
Alix Walker& Partners from UK
Myths & Mountains of North Vietnam from 24th Sep 2014 to 30th Sep 2014.
Overall, it's good. Mr Khoa, our tour guide has a good sense of humor, we can communicate well and he tried his best to answer our questions in details and brought us to the places when we request to. Most likely will come back to him for the next time when we visit Vietnam again. We enjoyed the trip a lot. Other than that, the food provided are so nice. But if drinks are provided, eg green tea or plain water is provided, then it'll be great. About accommodation, the hotel Angel Palace Hotel is great. It's so comfy and having a good service. And we having a great experience staying in Mai Chau homestay. We hope to stay one more day in Mai Chau as we did not really 'explore' it. It's fine with the queen hotel in Ninh Binh. Another great experience in while we're in Ha Long Bay. The view is no nice and we managed to see the sunrise and sunset. Next, it's about the driver. The driver in superbly good! He follows the traffic rules all the way and he's friendly although he can't understand English. Lastly, we'll most likely visits to Vietnam again. Thank you for your professional services. We enjoyed a lot.
Ms. Lily Low & Partners from Malaysia
Vietnam & Cambodia - 7 Sept 2014 to 24 Sept 2014
Our trip was excellent; very efficiently organised by Nga, an outstanding consultant!
Our guides provided good to excellent service, in particular Dang (North Vietnam) and Nguyen (South Vietnam).
Also special mention for Kiem? Phnom Penh who was very passionate about his work.
All drivers were very high standard. We will be highly recommending Travel Vietnam to friends and family considering travelling to Indochina.
Many thanks again to Nga
Gary Beer from Australia
Highlights of Vietnam & Cambodia 12 days from 13 Sept 2104 to 24 Sept 2014
I travelled on this trip with my friends Marie and Emma and I would just like to say a big thank you to everyone who helped organize this trip to some of the most amazing and memorable places I have been to. It was so nice to be able to trust the services that were provided for us and for allowing us the chance to visit 2 amazing countries Vietnam and Cambodia. We did a whistle-stop tour of a lot of places and having someone organise the travel details took a huge pressure off us, allowing us to just relax and enjoy the experience. I would like to say thank you to all the tour guides, who were incredibly knowledgeable and to the drivers, who drove carefully and safely. We packed a lot of things into our trip and we're still talking about it now and re-living moments. My favourite places were Halong Bay (Big Thank You to Sunny and Van Anh for arranging the itinerary for before the typhoon so we got to see it!), the Mekong Delta trip (Thank you to Vincent for showing us around all the various stops and the local produce), Hoi An (Thank you to Hanh for showing us around the city and sharing that really tasty fruit we've never seen in the UK!) and Angkor Wat (Thank you to Narin for guiding us and taking lots of photos!). Thanks also to Sam for showing us around the killing fields and prison in Cambodia. It was a very difficult topic to cover and you made sure we understood the history and impact it had on your country, I think it's one of the memories that will stay with me, However I can see that people are working hard to keen put the past behind them and show everyone all that Cambodia can offer. The only other thing I could possibly suggest to improve the tour would be to give us an idea or list of the different local shops that were on the tour so that we could suggest which places we would like to visit and shop in and spend more time in.
There were some places we were really keen to go into and purchase products that we were shown (for example the tailors in Hoi An) and we enjoyed seeing the various handicraft and skills that people displayed.
But there were some shops where we felt a bit awkward at not being able to purchase products (either because we would have been unable to carry them in our suitcase or didn't have much interest in purchasing these things in the first place), especially after the store owners had kindly taken the time to show us around.
However, that's not to say other people in other tours would take the same view as us and if it was tailored so that each individual group of people could choose the places they would want to visit, then it may be more likely that more people would buy the products.
However, overall we all LOVED the countries and your tour company and again thank you for everything you have organised and done. It was an amazing trip and we're telling all our friends to visit your countries and to use your tour company!
Ponarasi Sathiaseelan from UK
Vietnam Highlights 07 – 17 Sep 2014
Thank you Hue for arranging such a wonderful itinerary & meeting all our needs. We were extrememly impressed with your service & Knowledge. Also, when our trip to halong Bay was cancelled due to Typhoon Hue was so fast & efficient to reschedule a new triphotel & flights to suit our needs. I would highly recommend your company to anyone.
A job WELL DONE! Thanks.
Kelly & Ian Fraser from Australia
Vietnam & Cambodia 12 – 25 Aug 2014
I just wanted to tell you that we have enjoyed an amazing trip.
The content of the tour have been perfectly choosen and also guides and driver. Anh and Lucky (our guide in Cambodia) deserve be especially mentioned due to their deep knowledge, friendliness and actitude.
The only black point of the trip has been our hotel in Siem Reap. The room was beside the night market and it was extremly noisy, the AC did not work properly and it was noisy too. We went twice to reception to try to get a solution but the person in charge was very unpolite and rude (he was half sleepy and did not put any attention to us) so we decided to left the hotel and book another hotel by ourselves. I have not told you until now because i did not want that anything bother our trip.
We are very happy for the trip and all your service so just as a suggestion we think you should search for better acomodation partner in Siem Reap because Memories D'Angkor Hotel and the person in charge do not offer the same level of services that you do.
It is not about the stars of the hotel because Gondola and Sapa Paradise View were perfect and the people there great professionals, it is about the way they treat us. I wanted to be very honest with the feedback because be sure I am going to recomend you to all my friends and family.
Thank you very much for everything, honestly, despite the mentioned problem with the hotel the trip has been amazing and we hope to come back soon.
Luis Sevillano Gallach from Spain
Best of Vietnam from 8 Aug to 22 Aug 2014
Dear Mrs. Lana Vien,
We had a safe journey back to Switzerland. It was a pity we did not see you in Saigon to thank you personaly.
We all enjoyed the time, our trip in Vietnam very much. Thank you for the perfect service and organisation.
We saw the beauty of Vietnam, learnt a lot about the Country, culture and history. Our guides did their best to make our trip comfortable, unforgettably.
With best regards and good wishes
Heidi Frei from Switzerland
Best of Vietnam from 8 Aug to 22 Aug 2014
Dear Lana Vien,
Thank you very much for organizing our trip so well. We enjoyed a great time in Vietnam, we could lern alot about life and culture. Your tourist guides helped us greatly to understand many things.
The last driver we had from the Mekong to the airport Saigon, didn't stop for lunch and not for toilet even we told him. He just drove through for three hours till the airport. This was the exception all the others were very friendly and helpful. In general everything was very well organized. We had excellent guides and especially a great driver from Nha Trang to Dalat and Saigon.
We wish you all the best. We will keep you in mind for other trips later on.
With best regards
Silvia Wehrli from Switzerland
Vietnam Holiday 13 days from 4 Aug 2014 to 16 Aug 2014
Hi Huong Do,
We had a fantastic time. We are very very satisfied with ms Huong Do. She was a great help, she gives very good advice, she is flexible and very kind. She made our trip a great success. All the guides and drivers are also very good. Thank you very much. In the coming years we will visit cambodia and laos and we wiil contact ms Huong Do again.
Monique Wolfkamp from Netherlands
Vietnam and Cambodia from 18 Jul to 2 Aug 2014
Nga Vu (Ms).
I would have loved to had the opportunity to travel our whole trip with yourself and Sunny. We enjoyed all the best by meeting you both!! It felt to me so comfortable to have shared dinner, conversation and the "motor bike ride". We were brave enough to choose this transportation on one of our excursions in Halong Bay. The option of 2 persons to Kayak there was something we had not done. Spent our time looking and enjoying as well as collecting plastic bottles and other floating garbage. I understand it is difficult to free the area of such but every little thing helps. I was interested by the bright red push-up bra floating, cups up!! Again, I wish you both good health, happiness and reaching a goal for both. With Love and Respect.
William Hall and Nancy Hall from Canada
HIGHLIGHTS OF VIETNAM AND CAMBODIA (12 Jun – 21 Jun 2014)
During the planning phase, the responsiveness of Ms. Thuy Do and her colleagues were amazing, as was her flexibility in tailoring the trip to our needs. From the first welcome at the Hanoi Airport to the final Bon Voyage in Saigon, the guides, drivers, and Vietnam Travel representatives were first class, as were the accommodations and the meals. All details were handled flawlessly, and we also appreciated the flexibility of the guides in changing the planned itineraries according to our moods, energy and interests on a particularly day. It was amazing to have seen and experienced so much in such a short period of time.
We will forever be grateful for such a memorial experience!
Jack & Carol Weber from USA
Vietnam Discovery from 14 Jul to 27 Jul 2014
From the moment we landed in Vietnam, Travel Vietnam were there to assist us in any way. All the guides were extremely informative and friendly. Drivers were very capable and we always felt safe! People will only understand that after they have been to Vitetnam. Extremely competitive tour price and quick replies when organizing the trip. I would highly recommend Travel Vietnam to anyone planning a trip to Vietnam, you will be well looked after. Thank you again to you all for helping make our holiday so relaxing, enjoyable and memorable.
Tara O Brien from Ireland
Vietnam & Cambodia discovery 11 days from 19th Jul 2014 until 29th Jul 2014
We are all well and settled back home. I am about to do the survey for you. i just wanted to say thankyou for all your organisation!! We had a great time and the whole trip was stressfree and went according to plan. All our drivers and guides were great and we would highly recommend your services!! Please say Hi to Tao and let him know we will pass on his name to friends. He was more than helpful and made our time in Vietnam so enjoyable. Guess what??? Today I found Brendhan's wallet! He had tucked it into the back of my camera bag. So not lost after all!! Please let Tao know too. Thanks also for your thoughtfulness on Dads birthday. The gifts and cake were a special touch.
Hope to be back in Vietnam one day
Kylie from Australia
Essential Vietnam 9 days. From 15th Jul 2014 to 23rd Jul 2014
Warm greetings from Perth Western Australia:)
We are all fine thankyou for asking,we have all agreed what a wonderful 9 day tour of Vietnam we have just experienced due to your efforts and of your peers,we cannot thankyou enough Mary and your peers for ensuring that our Essentials tour went hassle free without any drama`s;)...So please pass on our deepest thanks to all involved.
We have all certainly gained a greater experience of knowledge of your history,culture and the beauty of your country but most of all we had the pleasure to meet the friendly,peaceful people you are, that are so talented and resourceful and go about your day to day lives in a harmonious way, it is so refreshing to experience this.:)
It would be our greatest pleasure in using or even suggesting Travel Vietnam and Asia Travel & Leisure in the future.:)
So from all of us for now:
We applaud you! and we thankyou!
Annabel,Paul,Suzanna,Zaw,Frieda & Chris from Australia
Vietnam & Cambodia Discovery 17 days from 08 Jun 2104 to 24 Jun 2014
Vietnam Today Travel was organized, communicated well with us, and planned the trip exactly to our liking. Van Anh was a wonderful travel agent and always returned our emails with helpful answers to our questions. Our guides (particularly Anh in Hanoi/Halong Bay area, Hau in Saigon, and Mot Samnang in Siem Reap) were outstanding. We would highly recommend your company to others thinking about traveling to this region of the world because we had a terrific experience.
Amy Bush from USA
Angkor Wat & North Vietnam from Jun 14th to 22nd, 2014
Dear Mrs. Lana Vien,
We just want to congratulate the perfect trip logistic, we come back very happy and pleased all the way. Inclusive for the nice gift that you gave us in Hanoi. Your team made a memorable trip for all the family.
We appreciate it very much, if in another time we want to do another visit around there of course we will do it again through you.
Thank you very much.
Leticia Saucedo from Mexico.
Discovery Mekong from 4 May 2014 to 11 May 2014
Dear Lane Vien,
We are back home again in Australia after a fantastic time in Vietnam and Cambodia. We have met many wonderful people and have learnt a lot about both cultures and history.
Thank you so very much again for your assistance and professionalism. We will certainly recommend you to our friends.
We love to come back to Vietnam to see the Central and Northern part (Halong Bay, Sapa, Laos, Myanmar etc.)
We will contact you when we make new travel plans. Back to work first though.
Jos and Marelle Wolfkamp from Netherland
Vietnam vacation 14 days. From 13th Apr until 26th Apr 2014.
This is to provide you feedback on our trip for South Vietnam (Saigon). You would have already received feedback forms completed by us in Hanoi, Hoian and Sapa
Huyen provided us excellent support while on Saigon. She is an extremely capable guide with extensive knowledge of the area, tourist sites and history of the place and its people.
She explains things well and is highly professional. She is also very flexible and is always happy to work with the clients to satisfy their needs.
The driver provided us with very good service. He was very punctual and always available when required.
The itinerary prepared was excellent and we were able to see most of the key attraction in the short time we had.
With the Huyen's help and the driver's services we thoroughly enjoyed our time in Saigon.
Sabeena Oberoi from USA
Vietnam and Cambodia 10 days 9 nights - 10 Apr 2014 – 19 Apr 2014
Dear Ms Nga Vu!
We want to thank you because of the well organization of our trip.
The perfect manners and good behave of your two guides (Mr. How and Mr. Tola) and all your trip staff!
Family Osborne and Family Bayarri also want to thank your husband Sunny Son for the marvellous trip in Halong Bay.
Thanks again from all my friends and myself!!
Ana Mercadal and Party from Spain
Vietnam Highlights – From Apr 10th to Apr 19th 2014
We had the best holiday we have ever had. Thank you so much for organizing everything so smoothly making it very easy for us. We loved every single day and the itinerary you recommended.
We were particularly pleased that upon meeting us in Ho Chi Minh, your company already knew we were delayed and had missed our connecting flight to Hanoi and had arranged a later flight for us. Everything ran very smoothly and all the guides and drivers were fantastic.
We would definitely recommend your company to our friends and we are thinking of arranging a bike tour through Cambodia next year with friends and would like to arrange this with your company and have the same bike tour guide as we just had.
I will complete the online survey now but once again a big THANK YOU from both of us. We loved your country, the experiences we had and all the people we met.
Tracy and Warren Currie from Australia
Best of the South 5 days 4 nights - 10 Apr 2014 – 15 Apr 204
I just want to inform you that my brother in law and his family were very, very happy with the tour and the guide.
I hope to come back to you, and do the same tour with my family.
Marie Palmer Bergholm from Sweden
Vietnam Holidays from 5 Mar 2014 to 29 Mar 2014
Part of what made our trip to Vietnam so great was the incredible service from Huyen Dinh. She always responded quickly to all of my emails. We made last minute changes for some pick up and drop offs and all are were accommodated by her. We felt nothing was a bother and was great to work with. We would definitely recommend her to all our friends.
Robert Loughman from Unite States
Indochina Highlights 14 days from 14th March 2014 to 27th March 2014
Dear Ms. Van Anh,
Our travel through Indochina has came to the end. It was very enjoyable, and we are fully satisfied with the program and the quality of the service as well. It was very professional, all worked as it should do, an we feel in every moment safe and accompanied, which was very important in countries and cultures so different and unknown to us. We were delighted with the beautiful countries, its culture and most of all, its people.
I have sent the satisfaction survey, as asked. Thank you very much for your services, I will recommend the agency to other Chilean travellers in the future.
Fernando Raga from Chile
Indochina Tour 24 days from 27 Feb 2014 to 24 Mar 2014
It was a real pleasure to have Huyen as consultant, she has a very good knowledge of the different places to visit and was always very proactive. I really like the flexibility provided.
Thanks for all your help to plan this trip, it has been a success. My parents and friends were very happy.
Be sure that I'll recommend you.
Lourdes from Mexico
Vietnam & Cambodia Tour – From 5 Mar to 26 Mar 2014
I apologize that I began this survey (including my ratings of the guides/drivers) and I believe it got sent to you before I had the chance to give further comments. Again, thank you for the opportunity to give my feedback..
I thought this was an excellent 3 week journey of discovery and cultural immersion. The itinerary included the very best highlights of the areas we visited. The accommodations were better than we expected for the cost of the trip, the breakfasts at the hotels were exceptional (LOVE pho!). Without exception, the drivers were very good, but it took a little adjustment to understand the driving styles in the cities, allowing for the frequent construction, constant honking of horns and lack of orderly driving of motorbikes. We wanted to wear our seat belts all the time, which is required in the US but we discovered the seat belts not to be readily available (needed to stop and figure them out) and several guides suggested they didn’t need to be used as the traffic was slow and the drivers were good. That is not the point! Wearing seat belts should be encouraged, especially when the traffic is chaotic. Also, I was so pleasantly surprised that every guide and every driver met us on time and in very nice vehicles (with cold water in coolers).
The only guide we had an issue with was in Cambodia. He told us to be in the lobby of the hotel at 5AM. He showed up late and then told us he had set his own alarm for 5:30. However, he really tried to accommodate us by making an unexpected stop for an hour at an orphanage (requested by a fellow traveller) and making numerous adjustments due to our dismay at not having the hot-air balloon ride. I thought he did an excellent job of explaining the Angkor Temples history but his trivial stories of legends was lost on us when we were more concerned about getting to the elephant ride on time!
I thought this was an AMAZING trip! I Iearned so much and I especially appreciate the determination and positive attitudes of the Vietnamese people with no sign of hostility toward us as Americans. Although our forms of government are different, I saw so many signs of recovery from this most recent war, gained a greater understanding of the events that led up to it. Vietnamese people are truly resilient! I'm so glad I had the opportunity to get to know your country and people better. I also need to say that I travelled with the other 2 women for the first time. I felt that their expectations/needs were different from mine so our evaluations of the trip will reflect this. I can only say that I will have NO reservations about recommending VTT to anyone who wants to have a comprehensive, in-depth and wonderful experience in Vietnam/ Cambodia. Thank you, Lana! You did a fabulous job!
Martha Nill from United States
Essential Vietnam 8 days: from 9th March until 17th March 2014
Just to let you know that my parents arrived back to Dubai okay, they really thank you for such a great trip and the well organized tours the hotels were all great too
We will recommend you to all our friends and family for sure
Thank you to all the team
Sami from United Kingdom
Vietnam and Cambodia Discovery 21 days 20 nights/ 6 Feb 2014 to 26 Feb 2014
Both my wife and I thoroughly enjoyed our trip to Cambodia and Vietnam. The organisation and coordination of our trip by Travel Vietnam (Ms Nga Vu) was First class. We had friends who had done a trip to Cambodia and Vietnam, and talked about how beautiful it is. We have now experienced that beauty and will tell our friends about it.
Again, a big thank you to Travel Vietnam.
Mike Poidevin from Australia