Mary, just a quick note to thank you for your organising of transfers etc. Everything went extremely smoothly. We definitely will return to complete a full Vietnam tour in September next year, as I have to return for some denture work. I will be in touch in New Year to get quotes and organise. You have been extremely helpful.
Mr. Allan Brodie from Australia
Essential Vietnam 12 days from 13 Sep to 24 Sep 2015
Hello Van Anh!
Thank you for the follow up email. I will most certainly leave feedback regarding our vacation. I wanted to say a few things to you...
First, I want to thank you for all the work you put into our trip. We changed our itinerary so many times while we were there, and you never hesitated to accommodate us.
Second, I really enjoyed the journey. Vietnam and Cambodia are absolutely beautiful, as are the people. In Saigon, I had the opportunity to meet people at the bird park and at the locals' market, away from the crowds. I felt a connection to this place my mother once called home.
Finally, I would highly recommend your services to my friends and family. I am interested in coming back to Vietnam and neighboring countries in the very near future, and you can be sure that I will be contacting your company.
Ms. Elizabeth Stover from USA
Vietnam and Cambodia Discovery 12 days 11 nights from10 Aug to 20 Aug 2015
We found 'Travel Vietnam' site on internet and i send inquiry to two other travel agent in Vietnam also . Only Miss Graci reply quickly and she help us out to create one of best vacation we have took ever. She is very promt ib response, and very knowledgeable. i will highly recommend any one who want to Travel Vietnam and Cambodia should contact her Miss Graci is best Thank you Miss Graci.
Mr. Manoj Patel from USA
Highlights of Vietnam from 14 Aug to 20 Aug 2015
A brief note before departure from Australia back to Italy. I would like to thank you very much for your brilliant work in organizing our tour in Vietnam. The tour was fantastic, everything was organised properly and the places we visited were exceptional. I will use again your organisation for future trips and meanwhile I will recommend your agency to friends wants to visit Vietnam.
Dr. Angelo Reggiani from Italia
Vietnam at a glimpse (Honeymoon Trip) - 9 Days - 13 – 21 Aug 2015
A very professional company who made our trip one to remember. Excellent communication from start to finish through email and phone. All the guides were friendly, spoke very good English and knew what they were talking about. The level of comfort on our trip was excellent and I also am grateful for the skill level of all drivers. Accommodation and food was 4-5* at the least if not better. I would highly recommend this company to anyone.
Mr. Ronan & Mrs. Joanna from Ireland
Biking North Vietnam - 3 Days - 27 July to 29 July 2015
We are back in Belgium! We had a good journey home after 3 weeks traveling in Vietnam.
After we met you in Hanoi we visited Sapa, Hue and Hoi An. We enjoyed it very much. I think we made a good choice to go to Vietnam for an introduction in Asia.
I already filled in the E-survey and one of these days I'll take some time to do the same on the Trip Advisor.
Thanks again for the interesting trip to Mai Chau. It was a lovely experience.
And also a lot of thanks for the presents, we appreciate it very much!
It was also very warm in Belgium when we arrived here, so the difference with the Vietnamese climate wasn't too big!
Greeting from us all
Gert, Carl and Niels
Mai Chau & Ninh Binh Escape 3 days 2 nights from 21 July to 23 July 2015
The travel agent, guide and driver were excellent. IT was the first time we travelled in this way and we were very pleased with the service, suggestions, help and information they provided us with, before and during the trip. The reason I rated the hotels a 7 is because the hotel and lunch in Mai Chau were really excellent and the hotel in Ninh Binh was rather poor, compared to Mai Chau. We understand that they both are 3-star hotels but the difference between the two is enormously. We also understand that it is harder to find a similar hotel in Ninh Binh. For one night it was ok. All in all we really enjoyed the trip, visit to Mai Chau and Ninh Binh and most of all the service and expertise of your staff!!
Mrs. Angèla Abbo from Netherlands
Vietnam & Cambodia discovery 11 days from 13th Jul to 23rd Jul 2015.
We had a wonderful time…thank you! We learned a lot, and a had a wonderful experience everywhere we went, and we felt safe. All the guides were knowledgeable and professional. We have made it home safely and we are having so much fun sharing our experience with our family through pictures and things we purchased abroad. Thank you for making the process seamless and for all your help to make things work out for us!
Larissa & Sofia Roux from Canada
Vietnam Family Vacation – 16 Days - 12 June – 27 June 2015
My family had an exceptionally good time in Vietnam with the help of an extra ordinary person Mr Viet. His professionalism can be seen in the work he put together for his clients. He continually kept in touch with us throughout our trip and assisted us in many ways possible whenever we required assistance. We are grateful to have booked with Travel Vietnam , keep up the outstanding performance MR VIET you will definitely reap the rewards in the future.
Mrs. Raakhee & Family from South Africa
Vietnam Insights – 14 Days - 24 May – 06 June 2015
Thx to Mr. Viet,
We had a magnificent trip to Vietnam. Everything was organized perfectly. Thx a lot Mr. Viet, you are a great person! Excellent guides (except the guide in Central Vietnam), beautiful tour, seen some amazing scenery, lovely people, great nature. We could recommend Travel Vietnam to a lot of people. 10 for organization!
Mr. Koen Decelle from Belgium
Xin chao J
I got home finally last night at 10:30 pm (5:30 pm Vietnam time) after a long flight and train journey.
I wanted to thank you personally for your very kind and friendly welcome to Vietnam. You have certainly also contributed in our great trip to your beautiful country. You have arranged everything very well, even beyond our expectations.
I also wanted to thank you very much for the dinner and the gifts you have given us. I still feel embarrassed that you have also paid all the drinks. I wish I could return the favour for your very kind hospitality.
Later this week, I will complete the evaluation forms and I will also send your email to Koen so that he can do the same.
It was a great honour to meet you and THANK YOU SO MUCH J
Best regards from Belgium,
North Vietnam Holiday – 6 Days - from 21 May – 26 May 2015
Dear Viet Nguyen,
All the necessary information’s were provided by Sales person and he replied all my queries very fast and he tried his best to accommodate all my requests and I was really happy to interact with him and If I prefer to come back again to you, it will be because of Mr.Viet Professionalism and the way he treat customer.
Mr. Sathish Kumar & Family from India
South & Mid Vietnam Discovery - 8 days/ 7 nights - 18 - 26 May 2015
Dear Mua Nguyen,
I would like to add my appreciation for Ms. Mua, who patiently designed the tour as per my taste and was enjoyed by my family and also our tour guide in South Vietnam, Ms. Hueng, she was remarkable, friendly, knowledgeable and made our trip very interesting.
Thank you Travel Vietnam!
Mrs. Thelma Dsilva from India
Vietnam Holiday – 5 Days from 12 May to 17 May 2015
Mr. Viet and his entire team are so professional and customer friendly. Thanks to Travel Vietnam's professional culture.
Mr. Ramesh Rangamani from India
DISCOVER MEKONG 9 days/ 8 nights from 4th May 2015 to 12th May 2015
We are now home from our trip and trying to get back in routine.
We really enjoyed our trip.
Our guides and drivers were all very good. We would like to give extra praise to our guide and driver in Viet Nam. Our guide Lucy(American name) and our driver Chu were exceptional. Lucy always went above and beyond what she had too and was particularly helpful in every way. Chu our driver was an excellent driver and very skilled. One thing we would like to mention is on Day 7 in Siem Reap the drive to watch the sunset from Phom Krohm Mountain is not a drive - but a very steep long climb up hundreds of stairs and steep mountain road, not something a tourist would want. We would never do something like that again. We also want to thank you for all the attention that you gave us throughout our trip.
Vietnam Discovery 15 days 14 nights from 01 May to 15 May 2015
We had a wonderful time in Vietnam. Everything was executed to perfection. Our holiday was lovely and I wanted to thank you personally for organizing an amazing trip for us :)
Anisha from India.
Luang Prabang & Vietnam Discovery 12 days/11 nights from 24 April to 5 May 2015
Dear Mua Nguyen
Thank you all for everything, especially for making the changes to our itinerary at the last moment. Mua Nguyen is an excellent sales representative and helped us create a fantastic itinerary for our vacation in Laos and throughout Vietnam. I know it must have been very difficult to make changes to our itinerary with so little time, and I'm thankful you allowed us to see the beautiful area of Hoian.
All of the guides and drivers were great, accommodations were lovely, and Katherine and I have had a pleasant and memorable vacation, thanks to you!
I'll be sure to recommend your company in the future for any potential clients visiting Vietnam.
Mr. Kelvin Chang from USA
Essential Vietnam & Cambodia 12 days 11 nights from 20 Apr to 01 May 2015
Dear Van Anh
I am exceptionally impressed with the service from your travel agency. My friend and I were in Vietnam and Cambodia for 12 days and during this time, our tour guides and drivers were excellent. The guides were always punctual, pleasant, informative, good sense of humour and always very considerate and helpful. I would strongly recommend your agency to anyone and I wish you all the best as your hard work is paying off and you have a very satisfied customer.
Ms. Elham Asgari & Ms. Ladan Sharifi from UK
Vietnam Discovery 15 Days from 17th April 2015 to 1st May 2015
Dear Mr. Minh Dang,
We are back home in Belgium.
We thank you and Travel Vietnam for the professional organization of our 15-days tour from North to South Vietnam. All travel organized by Travel Vietnam, internal flights, train, boat, cars were well organized. Hotels, restaurants and excursions were well chosen. Guides and drivers were top professional. In particular, we are very thankful to the guide in Hue and Hoian.
The presents we received from Travel Vietnam given to us on the first day by yourself have survived the long travel from Vietnam to Belgium and have now a nice place in our home.
Thanks a lot to everybody and when we will travel again in Vietnam or countries in with Travel Vietnam is operating we will contact you and Travel Vietnam again.
So long !
Belgium, May 2, 2015.
André Boelen / Eugenie Theunissen from Belgium
Grand Vietnam 18 Days 17 Nights from 06 Apr to 23 Apr 2015
We would like to thank you for organising our trip to Vietnam. We had a wonderful time touring your beautiful country and will choose your company again if we come back.
All the guides, drivers and tours we had were very good and the hotels you chose were well located and all of a very high standard.
Thank you for getting us checked in for our flight when we were late leaving Hanoi. We really appreciated the dinner you organised for us in Hoian.
Thank you for the use of your phone, it was good knowing that we could contact you or the guides at any time. It has been an enjoyable experience dealing with you and your company and we shall recommend you to our friends and family. Thanks again,
Peter and Angela from Australia
Grand Vietnam 21 days 20 night - from 29th March 2015 to 18th Apr 2015
Dear Minh Dang,
It was extremely well organized trip, I enjoyed every moment. two guides were especially good: lady in Saigon and young man in Hui and Hoian. Most of guides speak very good English. Every driver and guide were on time and I never waited for anybody. Drivers are calm and practice safe driving in chaos of Vietnam traffic. I felt good and safe all the time. Vietnam people were pleasant and genuinely nice. Mobile phone was nice touch. Cooking classes in Hoian were good although I was resistant to go at the beginning. Mekong delta tour was very nice, especially tour with small boat without motor. Cities are clean and with lot of green. Food was unbelievable, both in small cheap restaurants and expensive ones.
A few meals organized by Travel Vietnam were also very good introduction into fine Vietnamese food. I would include more colonial parts of Hanoi and Saigon, they are part of Vietnamese history as well (like Rex or Opera in Hanoi and Saigon) I hope to go to Cambodia and Myanmar in 2 years and I hope to use the same agency. I just want to repeat that Mr. Dang was very professional in responding to my mails and listening to my concerns and interests His final offer was perfect match to my interests and financial abilities.
Ms Elizabeth Protic from Canada
Vietnam at a glimpse 8 days 7 nights from 08 April to 14 April 2015
Dear Mua Nguyen
We enjoyed our trips very much, Mua was great in planning, communicating, and execution. We did a lot in a short time and could not have asked for a better plan. The guides were great in English and in their knowledge. The drivers were amazing to go from point A to point B without an accident!! Especially our driver in Hanoi who had to drive for 9 hours. as for suggestions: In cases when the drives are a few hours, it would be good to plan something small for the middle in order not to drive for so long at once. There is so much to see (even an ordinary cafe is interesting to us western tourists).
Mr. Farshid Arman from USA
Passionately Vietnam 15 days 14 nights from 31 Mar to 14 Apr 2015
Hani, Meshi, Tal and I would like to say THANK YOU for your wonderful trip!!!
Thanks for your excellent care of us these past 15 days.
The guides were very kind and professional and the drivers were careful, safe and polite.
We appreciated your help and support any time we needed (Hani's room at Noble Hotel, Canyoning Tour in Dalat...)
We shall never forget this fascinating tour.
VIETNAM is great and beautiful!
Best wishes for the future.
Hani and Gili
Meshi and Tal
Highlights of North & Central Vietnam – 15 Days - 31 March – 14 April 2015
Our Travel consultant Viet Nguyen was so helpful from the very start. He promptly answered any questions we had and produced an itinerary exactly as per our requests. He was an absolute pleasure to deal with and we look forward to dealing with him and Travel Vietnam again soon. Thank you Viet for giving us a trip of a lifetime. Because of you - we’ve had an amazing travel experience and we’ll be sure to recommend you and Travel Vietnam to friends and family that wish to travel to Vietnam and other parts of Asia.
Jamie & Helen Simpson from Australia
Vietnam & Cambodia Tour from Mar 26th to Apr 9th 2015
Thanks very much for organizing our most enjoyable visit to Vietnam and Cambodia. Everything functioned very well and we want to come back. Happy to hear that our small gift could be of use. We will fill in the feedback report.
Best wishes to you Lana from Lars and Ulla - Sweden
Vietnam Insight Tour from Mar 21st to Apr 5th 2015
Dear Miss Lana,
Thank you for your email and all the help during our trip. We really enjoyed our holiday in your beautiful country and will certainly try to come back.
I've done the E-survey and also advised my sister who will be travelling to Thailand in a couple of months, to contact the office in Bangkok.
Sandra Hoeben from Netherland
Cambodia & Vietnam Discovery 15 days 14 nights from 21 Mar to 04 Apr 2015
Dear Van Anh
We are highly greatfull for a wonderful tour. We experienced a highly professional planned and executed tour. The various day trips were exiting and gave us an insight in culture and peoples way of living we do not expect a none local travel agency could provide. We will recommend your agency to friends. Thank you so much Anna aabo with family.
Mrs. Anna Aabø & family from Norway.
Hanoi – Halong Bay – Hoi An – Hue – Saigon – Bangkok – Phuket - 17th Mar to 31st Mar 2015
I can't believe how intricately and successfully our trip came together - it truly was a trip of a lifetime for us.
Mary D was so understanding and quick to follow up on all of our communications. She was always willing to make adjustments to our itinerary and give us reliable suggestions when needed. Plus, we were extremely surprised when she actually met us at our first hotel prior to us heading off with our first guide - this was extremely impressive to us and made us feel so comfortable, especially since all of our communications until that point had been through email. It was a delight to put a face to a name, meet Mary and give her a hug and shake her hand for all the hard work she put into our trip. She was also available throughout our trip when we had random questions. On top of all that, our guides in ALL regions were AMAZING - they were extremely knowledgeable and excited to share their culture with us.
It made such a difference for us to have private guides and not just be part of a huge group - we felt like we got to know each one quite well. The only suggestions I can think to make are... it'd be nice to get a list of helpful words or phrases in the native language, and a list of anything important and customary to cultures ahead of time - like how people greet one another, proper manners, proper dress, etc. I think that's it though - all in all we'd do this trip again right now if we had the money!!!
Joanna & Mike Chappell from USA
Vietnam Holiday 11 days 10 nights from 19 Mar to 29 Mar 2015
We are very happy that we used Travel Vietnam for our recent trip in March, 2014. From the very beginning, Ms. Van Anh, our travel consultant, was extraordinarily professional and helpful. She was timely in her replies and quite flexible in accommodating our family's particular needs (diet, train vs plane, schedule, etc.,) Also, when we had a few problems pop up, she was quick to remedy the situation for us - at no additional cost to us, a huge surprise - so that we were firmly certain of our future bookings with Travel Vietnam to other countries! Thank you Ms. Van Anh! : ) The tour guides, Tao, Mao and Lin in particular were FANTASTIC! Very knowledgeable, interesting, fun, flexible guides who were all very committed to our family having a great time! Thank you guys - you made our trip terrific! The food overall was good. We have some tricky personal diet issues and frankly we were worried about options for us in Vietnam. We would say that we had many enjoyable meals while there. We had asked for 4-star or higher accommodations. Overall, the rooms were quite good. I am not sure I would say they were all 4-star. Some were maybe 3.5-star. We are so pleased we booked through Travel Vietnam and look forward to utilizing your services for our trips to Thailand, Cambodia, and Laos. And hopefully another trip to Vietnam! Thank you Ms. Van Anh, Tao, Mao, Lin, our drivers and Travel Vietnam!
Cheers, The Subramanian Family from USA
Vietnam Gourmet from Mar 15th to 29th 2015
Dear Ms Lana,
Thank you for your email and we will complete the survey on-line. It was a pleasure to meet you too in the Liberty Hotel. We had a wonderful vacation in your beautiful country. We both have enjoyed the sight seeings, the contacts with your rich culture and the first class service we received from all the guides and drivers. Everything was perfectly organised. Thank you for your service.
Raoul & Lorraine from Netherland
Vietnam Holiday – 8 Days - 20 March – 28 March 2015
Hello Mr. Viet Nguyen
From the sunny state of ISRAEL
Now that we are back home and relaxing from our trip to Vietnam and Bangkok,
We have time to think, absorb and enjoy our vacation to your wonderful country.
We cover many places, a lot of experiences, and got to know a bit of your rich culture,
The hotels you choose were excellent and the boat in halong bay was like a dream. The restaurants, the drivers, were very good. We cover a lot of places in a short period of time. This could happen thanks to your and your office staff skill and prompt planning.
We learned much of your country, history and the terrible war you experience, from your able guides especially Sunny in Hanoi and Boy in Saigon.
For sure we will recommend you and your agency to friends that will ask our opinion – how to get around in VIETNAM. I hope that one day we will meet again.
On behalf of Mr. Ackerman Mr. Fishbain Mr. Shahar and myself from Israel
Essential Vietnam 10 days 9 nights from 19th March 2015 to 28th March 2015
Dear Minh Dang,
The trip was excellent. The only downfall with the content is that while in South Vietnam we wanted to go to the Cu Chi Tunnels and that was not part of the itinerary. We did not receive an evaluation form for our tour guide in Northern Vietnam but she was beyond amazing! She took us to places we really wanted to see and try food and new experiences that we requested. Her English was excellent and we couldn't of asked for a better tour guide. Our accommodations were much better than expected and the entire set up and planning was amazing! We loved Vietnam and only have great things to say about it because of you. When we go to the surrounding countries we will definitely use this group.
BENJAMIN LENHART & FRIENDS from USA
Best of the North 6 days 5 nights from 21st March 2015 to 26th March 2015
Dear Minh Dang,
Tour guide should more aggresse (exp. we have to ask what is that building then he'll telling us, no ask no answer). The street food tour should more clear let us know where will going and what kind of food will eating. like how long need walking, specially our tour most is woman and age 60+ should not walk to fast. For travel consultant Mr. Minh Dang is very quick respond all the questions and spend lot the time to us to complete the package. very luck have chance work with him he make us have unforgettable trip, Thanks again Mr. Minh Dang.
JOHN WANG & FRIENDS from USA
Highlights of Vietnam 15 days 14 nights from 9th March 2015 to 23rd March 2015
Dear Minh Dang,
We have all got home safely and all of us would like to thank you for organizing a fantastic holiday for us which was perfect from beginning to end. As a bonus Emirates upgraded us to business class on the Saigon- Dubai leg of the journey! we hope to be back again next year and in the meantime we will recommend your service to anybody wanting to holiday in south east Asia. Once again many thanks.
Best regards ,
David Holdgate from UK
Highlights of Vietnam 9 days 8 nights from 11th March 2015 to 19th March 2015
Dear Minh Dang,
A wonderful trip. We appreciated the upgrade, use of a cell phone, knowledgeable guides, consistent communication leading up to the trip, and flexibility to make changes to the itinerary. Payment was easy and secure. A suggestion is to make the name/ownership of the company more clear. We almost didn't book because we were confused by the number of titles the same company seemed to have.
KATIE CHUU & HUSBAND from USA
Sapa Adventure - 13 Mar 2015 – 16 Mar 2015
Dear Ms. Nga Vu,
I am back in Hanoi. Everything went well. Ms. Phan San May is a great tour guide, very knowledgeable about her region, traditions, agricultural production etc. Speaks good English, is modest and is willing to adjust to client’s needs. I would recommend her for any tours in the future.
Andrzej Kwiecinski from Poland
Vietnam Discovery – 12 Days - 04 – 16 March 2015
Good morning Viet Nguyen,
A moment before we leave Vietnam, we want to thank you for everything, your excellent plan, your care all the way, all the guides, the phone, care for Oded, everything,
We definitely recommend you to our friends.
Best regards, we will let you know when arrive
Monica Averbuch from Israel
Vietnam, Laos & Cambodia - 20 Feb 2015 - 11 Mar 2015
Dear Ms Nga Vu
My wife and I would like to thank you for arranging a most enjoyable trip
Vietnam is an fascinating and beautiful country, the people are universally friendly and warm, and due in no small part to your efforts we were able to sample a great variety of its culture.
Each one of the eleven tour guides were top notch; the ten different hotels and each had their own identity and charm, and the drivers and their vehicles were excellent and we were always relaxed and safe in sublime comfort.
I travel extensively on business and always arrange my own travel and accommodation; this is the first time on a vacation that my wife and I have used an agent such as yourself to make the arrangements and I must say it has resulted in one of our best trips ever. Vietnam itself has lot to do with the pleasure of it all but in addition, being met at each airport, chauffeured in comfort, and guided at a tempo that suited us perfectly, has meant no distraction and complete freedom to relax and enjoy ourselves without thinking once about the clock or the calendar until the end of the trip when we were sad to leave.
Thank you again Ms Nga Vu for a great vacation.
Bob Kennedy from UK
Vietnam & Cambodia - 18 Feb 2015 – 8 Mar 2015
Dear Ms. Nga Vu,
Our trip is over. We are back at home, quite well. We really enjoyed our Mekong River cruise, Halong Bay, and all of the sites we visited. You did an exemplary job arranging it for us. The hotel accommodations were perfect. All of the guides were great. Please give our thanks to Tan. We will keep very fond memories of Vietnam. If you should ever come to Los Angeles, we would hope to see you and show you around. Thank you for the lovely gift and for arranging such an enjoyable tour for us.
Dr. Robert and Carole Foran from USA
Grand Indochina Tour 22 days 21 nights from 15 February 2015 to 08 March 2015
Good morning dear Van
We arrived safely at home yesterday morning and we felt just happy: Everything was perfectly organized by you and your office! The guides and drivers were outstanding (with two small exceptions: the driver in Da Nang and the guide in Mandalay). The punctuality of all people was like a swiss watch. The whole program was of great variety and eventful. We have only one wish: Maintain this quality and your standard of work!
It was a very great pleasure to meet you and your colleague in Hanoi and we estimated this get-together. And thanks again for your tasteful presents!
We intend to travel again to Indochina – not next year, but in the near future. We will choose again YOU and Travel Vietnam for the whole organization. Promised!
I wish you all the best and if once you come to Europe, please let us know: You will be our guest(s) as long as you like. We will show you Switzerland (including snow). Again: Promised !
Peter from Switzerland
Vietnam, Cambodia and Thailand - 11 Feb 2015 – 26 Feb 2015
Dear Ms. Nga Vu
Excellent tour and we were met on time at each place with a guide and driver. There was not one mixup and the trip was wonderful.
Elizabeth Benoit from Canada
Grand Indochina Holiday 22 days (6 Feb – 27 Feb 2015)
Dear Ms. Nguyen Hue,
We are now back at home after the great trip, still digesting the experience we had and downloading thousands of photos from our cameras.
We want to thank you very much for your very valuable help in planning the trip, in the guidance and ideas you had to improve and optimize our itinerary.
We also want to thank you for your assistance during our trip, starting from the cellphone with pre-programmed numbers of all of our guides, the attention to any detail of the trip, the help you provided when we had difficulties during our trip (changing our guide in Sapa after the first day, quick modification of our plans in Hoi An, when weather did not allow the visit to Bana Hill and we changed to a cooking class instead and the addition of Buddha Park to our itinerary in Vientiane due to early arrival and late departure).
The service was perfect. The hotels were good to very good.
The hotel in Sapa was exceptional: they kept our suitcases for the days we were on track between the villages, gave us a temporary room to take a shower and change before getting back to the night train to Hanoi and also prepared for us boxed meal for the train. I do not know if this was pre-paid by your company or it was included in their service - we highly appreciate it anyway.
You wrote that you had no past experience with Mulberry Boutique Hotel in Siem Reap and we must say it was an excellent hotel: the room was very nice, friendly and warm staff and great location, 5 minutes from the night market and 10 minutes’ walk from the old market. We enjoyed it very much.
All the hotels provided in our trip were fine for our needs and expectations.
Most of the guides were excellent, friendly and with lot of knowledge about the history, nature, culture, etc. and could answer our vast number of question and our great need to learn and know about the people’s life.
Our guide in Hanoi, Mr. Kuah was very good; he actually got to understand our set of mind and provided us with a lot of information.
The first guide in Sapa, who did not meet our expectations was substituted (after we contacted you) immediately by Mr. Zoom, who was the perfect guide for the north, who told us a lot about life of the minorities in north Vietnam and took us to visit primary school and high school in the village as well.
Our guides in Hue, Hoi An, Siem Reap and Vientiane were very good to excellent.
Our guide in the Mekong Delta and Saigon, Mr. Lam was exceptional. He is a very knowledgeable person with a lot of experience. He really understood our set of mind and beyond all expectations invited us to the Tet dinner at his uncle's home. This was an outstanding experience which we will always remember.
Mentioning Mekong Delta - we somehow missed the activity of the floating market in Can Tho, although arrived there quite early in the morning. We heard from other travelers that the market was very active at 6 am, but after 7am - there were only 3-4 boats selling watermelons.
In Luang Parabang we had two guides: the guide that picked us up from the airport, with whom we had language communication problems could not be with us on the following day and was replaced by Ms. Tuli, a great guide, who spoke very good English and understood our requests and way of thinking. On the way to Pac Ou caves we stopped at a small village that was making dried river weed sheets with garlic and tomatoes. We were the only tourists there, with no souvenir shops and no tourist traps. We toured the village and visited the school; we also brought toothbrushes and tooth paste tubes and distributed them as presents to the children of the kindergarten, with the agreement of their teachers.
We asked to have Tuli for our second day as well but the local agency refused, saying she was a freelance and not the company employee and therefore they cannot let her continue with us for another day. We believe it was a matter of budget. Anyway the second day at Luang Parabang, with the water falls was very nice, although communication with the guide was difficult. It is interesting to point out the difference in the behavior of the driver in these two days: First day with Tuli – the driver was around the car, available at any moment he was needed. On the second day – we had to wait for him by the car, since he was not available and seemed to do what he wanted ant obey the guide, who managed the day.
Buddha Park in Vientiane:
This is an amazing place, of which I learned from the internet just before arriving Vientiane. This park is in a “must visit” and should be included in itineraries because of its uniqueness.
To summarize: it was a great trip and we thank you once again for your advice, guidance and services. You might include this letter or at least part of it (the paragraphs highlited in yellow) in the testimonials on your webpage. We will recommend our friends, who intend to travel to Indochina to contact you.
Idith and Hanan Schaham from Israel
Vietnam Holiday 21 Days from 6th February 2015 to 26th February 2015
Dear Minh Dang,
We had a fine but long flight back home, and are now trying to adjust to the cold whether (aprox. -2 to +3 degree centigrade in Denmark. We find help in our warm memories of the very fine tour in Vietnam you arranged for us.
Lisbeth & John from Denmark
Best of the North 4 days 3 nights from 13th February 2015 to 16th February 2015
Dear Minh Dang,
Just wanted to express how thoroughly impressed I was with the travel arrangements, itinerary, guides, and driver. They were all incredibly professional, courteous, accommodating, and that allowed this trip to be the very best that I have traveled on. I thank you so much for your flexibility. Please extend my appreciation to the gentlemen who assisted me.
Happy Lunar New Year!!
Liliane from USA
VIETNAM AT A GLANCE from Feb 5th to 15th, 2015
We are safely back home.
I like to thank Travel Vietnam for a great trip. Everything was done excellent, guides, drivers, tours etc. And i like to give special thanks to you. You made everything perfect, our anniversary cake was great surprise. THANK YOU Lana, you are great!! I will recommend Travel Vietnam for my friends if they are coming to Asia and want to see some real Vietnam.
Mika from Finland
VIETNAM HIGHLIGHTS from 16th Jan 2015 to 24th Jan 2015
Good Morning Thuy Do
First of all I was very pleased to meet you in Ha Noi, sorry I was unshaved, but we had to wake up very early in Bangkok to catch the flight,
We are back now in Phuket and we had a very fine trip, want to thank you for the perfect and flawless organisation.
If we make enother trip we surely wil do it with you.
In Hanói situation of Hotel good and the guide very helpfull everything perfect
Halong Bay just perfect, the driver to the airport ws in our eyes not very good
Hoi An fabulous hotel excellent breakfast, guide more a bit of a showman and not so good
Sai Gon we had the best guide, the girl was vey organised and excellent, also the driver was the best one we had.
Th group on the Eco tour with the basket boats was fantastic, could not be better.
They did everything they could to please us and extremely friendly.
Hotel perfect situation.
Breakfast in hotel was surely perfect for oriental people, but for our type of breakfast not very much choice.
Anyway everybody was extremely friendly and were treated like kings
Wants thank you and hope to meet you again
MR. CONY BAETSLÉ & PARTNERS from Belgium
Vietnam Insight from 15 Jan to 22 Jan 2015
I have arrived at home!
Thanks for all your support.
Excellent trip by Vietnam. One lovely country!
I have recommended yours service to same of my friends at Macau and Portugal and they will contact you.
I probably will came back to Vietnam next year to visit Da Nang, Hoi An and Saigon again.
Rui from Portugal
Vietnam & Cambodia Discovery 15 days 14 nights from 6th January 2015 to 20th January 2015
Dear Minh Dang,
Thanks for being so helpful and accommodating especially when we had a problem with one of the hotels. All in all it was an excellent trip. If only it wasn't so far away, I would be more likely to return.
Dr. Ilana Bar-Levav & Friend from USA
Vietnam vacation 10 days from 10th Jan 2015 to 19th Jan 2015.
I have filled in the feedback form. When I next visit Asia I will definitely use your firm. Thanks for all your excellent service
Rosie Perkin from United Kingdom
Vietnam Holiday 14 days 13 nights from 3rd January 2015 to 16th January 2015
Dear Minh Dang,
We were overwhelmed by the great service of the tour! We always felt perfectly save, we saw the most beautiful places and we had wonderful tour guides. This was an amazing trip and we will always love to look back! Thank you so much for making it unforgettable! A special thanks to our travel agent Minh and our tour guide (Dang) and driver (Thang) in the north. You really offered perfect service!!! Looking back I would change just a few things: - Skip the water puppet theater - Skip Nin Bing (not so interesting and lunch place was not so nice) - Leave Chan Tho earlier (on day two the program was over in the morning right after the floating market, this was a little boring. However our tour guide took us to another place so it was ok) We will certainly recommend your company to our friends and we will surely come back one day!!!
Ms. Myriam Thiel & Husband from Germany
Vietnam & Cambodia Discovery 20 days 19 nights from 28th December 2014 to 16th January 2015
Dear Minh Dang,
This trip was perfect from beginning to the end!! We have had the best guides, hotels, restaurants anyone could ask for! All the flights were confirmed for us and we have learned so much about the country and the people that we are sure we will go back to Vietnam and Cambodia again! We want to thank the whole team for its professionalism and kindness. We recommend this company to anyone we know and will use it again to visit Laos and Thailand!
Ms. Virginie Viscardy and Mr. George Pregel from USA
Vietnam & Cambodia Discovery 16 days 15 nights from 21st December 2014 to 5th January 2015
Dear Mr. Minh Dang,
Wishing you and all the staff a very happy new year, I inform that I'm safely back home and already started work Yesterday. I enjoyed all the trip and the organization you set up for me.
I will surely use your company for my next trip to Indochina, I am planning to come again in 2 years' time, this time would like to do Laos and Myanmar together.
My best warmest regards.
Giusy Marinello from Italia
Best of Vietnam, Cambodia & Thailand - 27 Dec 2014 to 17 Jan 2015
Dear Ms. Nga Vu,
We would like to thank you for organizing a very good trip. Your company met all of our expectations and standards. The guides were professional, the hotels very comfortable and the two issues that arose were dealt with by your company quickly and appropriately. In sum, everything went perfectly. As an aside, the hotel where we stayed in Chiang Mae, the Rimley, was delightful and you might want to consider sending other clients there.
We are going to urge others to visit Vietnam and we will recommend you and your company to them.
Laurence Moon from USA
Angkor Wat & North Vietnam from 8 Jan to 16 Jan 2015
Thank you Ms Lana for providing such a wonderful vacation. You were always prompt to reply whenever I had a question or special request. I was considering tours from a few companies but ultimately chose Travel Vietnam because I was pleased with your attention to detail and professionalism. All of our guides were the absolute BEST!!! Our accommodations were fantastic and we so enjoyed all of our daily tours and activities. Everything flowed seamlessly from pick up to departure. I hope one day to visit Vietnam and Cambodia again and I will definitely being calling upon Travel Vietnam when I do. Thank you again for such a wonderful, memorable trip!!!
Lauri Khazraei from USA
Essential Vietnam from 28 Dec 2014 to 11 Jan 2015
It is now nearly a week since we returned home from our vacation in Vietnam. The trip went without any problems at all. We had two great weeks in your country. This was one of the best vacations we have ever had had. Thank you very much for your arrangement, and also big thanks to all the great guides and drivers.
The part we liked best was the two days in the Mekong delta; very varied, interesting and fun.
The thing we liked least was that we had to spend a whole day on the relatively short trip from Phu Quoc to Bangkok. Since there are no direct flights between Phu Quoc and Bangkok I guess this was unavoidable.
With kind regards
Bjørn from Norway
Vietnam Discovery from 23 Dec 2014 to 5 Jan 2015
Thank you very much for your mail and your kind attention while we were in Vietnam. We had a really really amazing time. We have been very happy with all your services and all tour guides. Congratulations for a job well done!
Tudor & friends from Romani & Columbia
Indochina Highlights 16 days 15 nights from 26 December 2014 to 10 January 2015
Hello Van Anh,
We are back home after our long and interesting trip. Thank you for your time and work. I never had the chance to tell you that we found a special decoration and fruit or cakes in our room in every hotel in Vietnam. I know this was because of you!
We liked a lot our guides: Thong in Hanoi and Thien in Myanmar. We learned a lot with them. Van Anh was always available and did try
to solve everything. We regret not having a plan B when our cruise was cancelled in Halong Bay. I hope to have the chance to go to Vietnam again ( We have to go to Halong Bay) and I will contact you again.
Take care and have a wonderful 2015!
Verania from Mexico
Angkor Wat & North Vietnam from 29th Dec 2014 to 06th Jan 2015.
Dear Ms. Thuy Do,
I just wanted to take the time to Thank You for putting together such a memorable trip for our family. We had a wonderful time visiting your beautiful country. I appreciate how focused you were to the details of our stay - from keeping an eye out for direct flights from Cambodia to Vietnam, adding sites to the itinerary because of the interests of my children, providing us a phone while in Vietnam in case of emergency, and answering emails even though it was way past business hours. Your in-person visit to the hotel on our last day was also a very nice, personal touch. The parting gifts were so thoughtful. I can not wait to display them in my house as a reminder of a great trip! I wouldn't hesitate to use your company again to help plan our next trip to Vietnam.
We truly enjoyed all of the guides we had on the trip but Hai and Ly May Trang were especially outstanding. We appreciated their enthusiasm and knowledge of their region. We could tell they liked their work and were happy to share their knowledge of the area with us. When time permitted, each guide was able to take us to see something not on the itinerary and those side trips were some of the most memorable of the region. We really enjoyed the soap making and art carving site that John took us to in Cambodia as well as the lacquer factory we saw in Hanoi. Our drivers were always punctual and skilled in navigating the traffic. It was an experience in itself trying to figure out the flow of traffic! :) The scheduled toilet breaks during the drive, although a small detail, were a nice break to stretch our legs and use the facilities. Everyone we were in contact with - from the drivers and guides, to the hotel staff- were so professional, knowledgable, helpful and accommodating. The days were seamless going from experience to experience. We never felt hurried and when bumps arose they were dealt with positive "no problem" attitude.
My only suggestions to make the trip even more seamless would be to send the same itinerary to both clients and guides and drivers as our information (although correct) was not the same as our guide or drivers information from the Sapa trip forward. It might also be helpful to designate a specific meeting place to meet the guide - for example "inside the train station" as there were so many guides waiting for people outside and it was so early and dark we didn't realise there might be another place for our guide to meet us. Also, as a westerner, I would have felt more comfortable in the vehicles if they had working seatbelts.
Again, Thank You for all of your hard work and time in making our first travel experience in SE Asia a wonderful experience. We look forward to working with you again in the future!
Carolyn Tarr and family from USA
P.S. I really love your new hair cut, especially the bangs ;)!
Vietnam discovery 16 days from 21st Dec 2014 to 5th Jan 2015.
Thank you so much for a wonderful trip! It was very interesting and exciting to learn and experience more of your beautiful county. Thank you so much for the gifts and the the effort that you have made when there was a " problem" with the train. We really did appreciate that. You're guides we're very impressive and we enjoyed their company. The drivers driving skills were admirable.
We hope to meet again.
Greetings from South Africa
Riana from South Africa
Vietnam Holiday 17 days 16 nights from 20 Dec 2014 to 05 Jan 2015
Dear Van Anh,
Thank you again for your great support and help as we had a wonderful and well organized trip to Vietnam. We enjoyed every single day of our trip. Everything was really excellent except our last hotel (beautiful location, nice beach and sea water but the service of the hotel was questionable: we had to move rooms as walls were moldy, long waiting queues at breakfast, no enough sun beds at beach etc - maybe worthwhile to give some open feedback to hotel to further improve )- nevertheless it did not impact our trip and we very, very much enjoyed every aspect of our tour.
Thank you again for your efforts and help throughout the last couple of month.
Benedikt from German
Vietnam holiday 7 days 6 nights from 29th Dec 2014 to 4th Jan 2015.
This is done. I just filled out this feedback form. I’m extremely happy with the service and planning to hire the company again to visit Cambodia Laos and Myanmar in the near future. Thank you again for your assistance. I’ll definitely recommend the company to my friends.
Kaltham Al Ghafli and family from UAE
Best of the North - 29 Dec 2014 – 2 Jan 2015
Hi Ms. Nga
Happy New Year! Thank you for arranging a wonderful trip to Hanoi. My family enjoyed Hanoi and the service provided by Travel Vietnam was first class. The car was clean, the driver was good and our tour guide was excellent and knowledgeable. The only thing that we did not really like was the fact that the Calypso cruiser was old and very small. The cabins were so small that we could hardly move. Apart from that the guide on the cruise Mr. Mike was friendly and the food was good even though there were no snacks on the cruise and hot drinks were limited.
We thoroughly enjoyed our stay at Sedona Suites - the condotel was excellent. The condo was spacious and clean, the service was excellent and the breakfast buffet was really good. Hanoi Pearl hotel was also good but the breakfast was limited.
Thank you for the gifts and we really wish we could have spent more time in Hanoi because we did not have time to do shopping!
Thank you to Travel Vietnam for your excellent service and we hope to use your services again. We would recommend your company to our friends who plan to visit Vietnam!
Jaya from Malaysia
Angkor Wat & North Vietnam 9 days. From 24th Dec 2014 until 1st Jan 2015.
Thank you very much for your help in organizing our wonderful trip to Vietnam and Cambodia. All the arrangements were fantastic. Our two tour guides, Som Tola and Sonny were truly FANTASTIC. Without them, it would not have been so good and enjoyable. Kindly convey our heartfelt thanks to both of them and we wish to also convey our thanks to you in particular for taking care of all the little things that mattered most to us. We also really enjoyed all the veggie food in the restaurants that Sonny took us to. They were delightful. The Italian restaurant near the Church he took us on the first day before we took the Sapa train was the best. He also took special care for our diet needs. As I said, both our guides were fantastic. Som Tola was also a wonderful photographer. We are big into photography and we enjoyed interacting with him.
Both Cambodians and Vietnamese people are wonderful people. You have a very rich culture and people are doing a great job showing it to visitors. You should market it more in a place like India!
We have already given the feedback form to both Sonny and Som Tola. I will be happy to answer the feedback below.
If we have any other travel needs in the region, we will contact you. We loved the high quality, professional and personalized service from your company and wish more people can experience the same.
Balu from USA
Vietnam Holiday from 17th Dec 2014 to 02nd Jan 2015
We were extremely satisfied with the composition of our trip and the service you have provided. Apart from a few constructive comments we would like to make, we have only wonderful things to say about Travel Vietnam. We would very much like to support your efforts to further promote your services in Singapore and Europe. If you have any ideas and strategies please be so kind to let us know how we can be of help. If you have a Facebook site please be so kind to invite us. We will be happy to share among friends and community. If you have a need I would also like to offer my services as an agent here in Singapore. Please let me know a convenient time so I can present you a suitable concept. Thank you very much, Thuy Do and team. You have made our trip a true success. We will stay in touch with you to visit other destinations in Asia.
Best regards, Sylvia from Germany
Hanoi & Halong Bay 3 days 2 nights. From 24th Dec until 26th Dec 2014.
Well I am finally back in Mexico....after great holiday in Vietnam.
I only wanted to thank you for all you attentions and the outstanding service you provide, regarding questions and helpful information.
I will definitely save your contact info and in case anybody I know plans a visit to Asia, I will make sure they have your info.
Have a great 2015, and once again thank you very much.
Ramon from Mexico
Highlights of Vietnam 6 days. From 6th Dec until 11th Dec 2014.
Hi Mary , happy new year to you ,Sunny and the family. Thank you for planning our holidays- we had a good time and will definitely be back. We are considering Thailand, Cambodia and Myanmar next time-hope to do this sometime
Navin from Australia
Vietnam Explorer from 07th Nov 2014 to 27th Nov 2014
Thank you for a well organised tour through your country . The food was excellent , the accommodation guides drivers and motor transport were all excellent and a special thanks to Thuy Do for organising the trip .We tell all our friends about your company and will use you on our next trip.
Barry Priestley from Australia
Vietnam & Cambodia Discovery 16 days 15 nights from 06 Nov 2014 to 21 Nov 2014
Dear Ms Van Anh
Thanks for mail. We arrived back safely. We had a most fantastic holiday and will unreservedly recommend you to anyone as we feel you deserve more support for the work that you do. My professional Society has been notified as well. I will shortly comment on Trip Advisor as well. As i stated at our Le Tonkin dinner, you welcome to use me as a referee for prospective clients and give them my email address as i am prepared to vouch for your standard of service.
Vadi and Aroshnee from South Africa
Vietnam & Mekong Tour 20 days 19 nights from 02 Nov 2014 to 21 Nov 2014
Dear Ms Van Anh
I just did the E-survey. We would like once more to express our satisfaction about everything you did for our trip, which was just an excellent experience of good choices and perfect organization !
We will certainly recommend your agency to our friends!
And we will probably next year in November, as mentioned when we met you in Hanoi , come back to you about a cruise on southern Mekong in Cambodia.
Thanks again and have a good time!
Claire & Beat Spycher from Switzerland
Vietnam and Cambodia 12 days 11 nights - 5 Nov – 16 Nov 2014
We enjoyed our trip. Thanks for making it possible and for the gift you gave us. We have no complaints with all the services. Mother nature was not working with us but that is part of the trip. I personally tasted the culture and friendliness of people. I was able compare the people from one region to another in Vietnam. I like Hanoi compared to Saigon. I like Seim Reap to Phnom Phen. I hope to visit again the rural places in Vietnam. I love the Hmong people. Good luck to you.
From all of us. Thank you
Ana from USA
Vietnam & Laos Adventure from 20th Oct 2014 to 01st Nov 2014.
Dear Ms. Thuy Do
Thank you for making our vacation so memorable.
Although Ms. Maya Evans and my plans will not include Vietnam and Laos in the future we will be in touch with you to plan our next trip to Cambodia and Myanmar.
Most of all I want to send you a special thanks for the little things that helped make our adventure very pleasant and successful: The use of the cell phone, the changes of hotels, itineraries and the special "favors".
What we liked most of all is how you were so graceful in dealing with us.
All the best to you and everyone in your organization supporting your work behind the scenes in addition to your capable guides and drivers.
Lewis Saltiel and Maya Evans from United States of America
Vietnam and Laos - 2 Oct 2014 to 30 Oct 2014
Ms. Nga Vu,
Our trip was absolutely wonderful. We received everything discussed and much more. The entire Travel Vietnam team, from Ms Vu, through our guide in guides and drivers in both Vietnam and Laos, were the best we have encountered during our travels all around the world. We did not have to worry about anything. They were always on time, well prepared and made our day extreme exciting in a wonderful manner. There were no unwanted surprises throughout the entire trip. The accommodations were excellent as well as the planned meals. When we had to eat on our own, everyone was very helpful in making sure we had great places to choose from, with an excellent selection of local food. When we started planning our trip we did not know what kind of accommodation would be available. Ms Vu assured us we would enjoy the sites she selected. I will say they were beyond our expectations in every manner possible. They were clean, well furnished, and very helpful when we needed something. The Gondola Hotel in Hanoi was exactly the kind of hotel we enjoy. We will recommend that hotel to anyone coming to Hanoi. Travel Vietnam is a first class operation and one we have, and will continue, to recommend to our friends and other travelers. If we decide to return to Southeast Asia in the future, they will be our first, and only, choice to help us plan the trip and provide in country services.
Cliff and Gay Pappas from USA
Vietnam & Cambodia Tour from Oct 1st to Oct 25th, 2014
Dear Ms. Vien,
Thank you for your e-mail. We were sorry to miss seeing you in Ho Chi Minh City and very much appreciated the lovely gift you sent us. I have filled out the survey as you requested, but I wanted to write you a separate letter to tell you how delighted Kathy and I were with every detail of the trip you arranged for us. Our visit to Vietnam and Cambodia could not have been a more rewarding experience for us and we give you and your colleagues at Travel Vietnam credit for making the trip so memorable.
The itinerary you helped us design, the visits to craftsmen’s workshops and peoples’ homes and activities such as cycling and snorkeling that you arranged, the beautiful hotels you booked and the wonderful restaurants you included in the itinerary (and the others your guides recommended), were all perfect. While Kathy and I enjoy a little of the unexpected on our travels and don’t even mind some inconvenience, we had to admit that having one of your skillful and careful drivers there each morning to pick us up and insure we got where we were supposed to be through the often crazy traffic, made this trip completely stress-free and allowed us to focus on what we were seeing instead of worrying about whether we were going to make the next stop on time.
I want to add a special commendation for the guides you arranged for us. Each one was knowledgeable, fluent, friendly and professional in every respect. We could not possibly have gotten such a comprehensive exposure to the countries we visited, learned as much, or understood what we were seeing as well had it not been for the work of your cadre of terrific guides. Each one was a great representative for your organization and a wonderful ambassador for their country.
At the risk of slighting the rest of an outstanding group, I want to particularly praise the work of Ms. Trân Nguyễn, our guide in Ho Chi Minh City and the Mekong Delta. Ms. Trân is a true force of nature! She was, if anything, even more determined than I that I should see the site of the small thatched-building training camp on the “beach” in Ba Tri District where I spent four months in 1971. Her persistence led us to a wonderful opportunity to share tea with a team of watchmen in their watchtower overlooking a rich shellfish bed on a mudflat at the mouth of the Hâm Luông River within a thousand meters or so of where I had lived. It was an unforgettable moment for me, and I applaud her resourcefulness, energy, friendliness and dedication to her work. I hope that if she or any of your other guides are able to visit my country someday, they will have guides who are as professional as is your fine team.
Now that we are home, I intend to write a letter to the editor of the newsletter of Counterparts, a veterans’ organization of former military advisors that I belong to, informing the members of the absolutely outstanding service we received from Travel Vietnam in planning and arranging our trip. If there is anything else Kathy and I can do to assist your company in any way, please do not hesitate to contact me.
Thank you again.
Very truly yours,
Michael F. Delaney from United States
Vietnam Discovery 08 – 23 Oct 2014
Hope all is well on your side…
We arrived home yesterday (after spending few more days in Bangkok on the way back)… A trip of overall more than 3 weeks….
I wanted to take a minute and write to you few words of appreciation and feedback – The trip is Vietnam was amazing, well organized, you recommendations for the trip agenda were very valuable and the execution during the trip itself (cars, drivers, guides) was excellent. All people involved were very professional and pleasant.
We will be happy to recommend your agency and you personally to our friends and colleges that will be planning a trip to your beautiful country.
Looking backwards, the only thing that I would change is to reduce one day in Hoi-an (5 nights were a bit too much) and add the extra day to Sapa.
In terms of sites we liked, the ranking was:
1. Halong-Bay (our #1 highlight in the whole trip)
2. Sapa (simply amazing views)
4. Mekong Delta
5. All the rest
Thanks again and best regards
Ben Weinberger Family from Israel
Vietnam & Cambodia Tour from Sep 23rd to Oct 14th, 2014
Dear Ms. Lana,
We are back home after a wonderful trip.
We enjoyed very much our trip in Vietnam.
The trip was excellent, everything worked as planned and the guides and the drivers were all great.
Thank you very much for organizing such a great trip for us.
Shuli from Israel
Vietnam Highlights from Oct 02nd to Oct 11th, 2014
It was pleaser to visit your beautiful country with my sister and to see the sweet Vietnamese people with their smile. I would like to thank you so much for make our trip smut and easy. Everything was wonderful and I can stop telling the people about our trip and giving your email address and referring your company.
Many thanks on my behalf and on the behalf of my sister.
Hind Kecha from Morocco
Insight Vietnam & Cambodia from Sep 24th to Oct 10th, 2014
Hello Ms. Lana,
I am home back in the United States now and just unwrapped the lovely gift I received from VTT when I first landed in Viet Nam. I know my husband will find the three stacking lacquered dishes as lovely as I do. Thank you for planning such a great trip for me. I said such good things about your planning that my friend has made plans through you with other friends. The word is out that you are a very reliable company that hires great guides and finds comfortable, clean, and pleasant hotels for customers.
Thanks for making my trip so special.
Susan Furste from United States
Ho Chi Minh City Stopover from 30th Sep 2014 to 01st Oct 2014
Thank you very much for organising this tour it was truly fantastic.
We have had a wonderful experience and the tour guide was fantastic. He has a very good local knowledge and also a really good one of Vietnam generally.
Thank you again.
Alix Walker& Partners from UK
Myths & Mountains of North Vietnam from 24th Sep 2014 to 30th Sep 2014.
Overall, it's good. Mr Khoa, our tour guide has a good sense of humor, we can communicate well and he tried his best to answer our questions in details and brought us to the places when we request to. Most likely will come back to him for the next time when we visit Vietnam again. We enjoyed the trip a lot. Other than that, the food provided are so nice. But if drinks are provided, eg green tea or plain water is provided, then it'll be great. About accommodation, the hotel Angel Palace Hotel is great. It's so comfy and having a good service. And we having a great experience staying in Mai Chau homestay. We hope to stay one more day in Mai Chau as we did not really 'explore' it. It's fine with the queen hotel in Ninh Binh. Another great experience in while we're in Ha Long Bay. The view is no nice and we managed to see the sunrise and sunset. Next, it's about the driver. The driver in superbly good! He follows the traffic rules all the way and he's friendly although he can't understand English. Lastly, we'll most likely visits to Vietnam again. Thank you for your professional services. We enjoyed a lot.
Ms. Lily Low & Partners from Malaysia
Vietnam & Cambodia - 7 Sept 2014 to 24 Sept 2014
Our trip was excellent; very efficiently organised by Nga, an outstanding consultant!
Our guides provided good to excellent service, in particular Dang (North Vietnam) and Nguyen (South Vietnam).
Also special mention for Kiem? Phnom Penh who was very passionate about his work.
All drivers were very high standard. We will be highly recommending Travel Vietnam to friends and family considering travelling to Indochina.
Many thanks again to Nga
Gary Beer from Australia
Highlights of Vietnam & Cambodia 12 days from 13 Sept 2104 to 24 Sept 2014
I travelled on this trip with my friends Marie and Emma and I would just like to say a big thank you to everyone who helped organize this trip to some of the most amazing and memorable places I have been to. It was so nice to be able to trust the services that were provided for us and for allowing us the chance to visit 2 amazing countries Vietnam and Cambodia. We did a whistle-stop tour of a lot of places and having someone organise the travel details took a huge pressure off us, allowing us to just relax and enjoy the experience. I would like to say thank you to all the tour guides, who were incredibly knowledgeable and to the drivers, who drove carefully and safely. We packed a lot of things into our trip and we're still talking about it now and re-living moments. My favourite places were Halong Bay (Big Thank You to Sunny and Van Anh for arranging the itinerary for before the typhoon so we got to see it!), the Mekong Delta trip (Thank you to Vincent for showing us around all the various stops and the local produce), Hoi An (Thank you to Hanh for showing us around the city and sharing that really tasty fruit we've never seen in the UK!) and Angkor Wat (Thank you to Narin for guiding us and taking lots of photos!). Thanks also to Sam for showing us around the killing fields and prison in Cambodia. It was a very difficult topic to cover and you made sure we understood the history and impact it had on your country, I think it's one of the memories that will stay with me, However I can see that people are working hard to keen put the past behind them and show everyone all that Cambodia can offer. The only other thing I could possibly suggest to improve the tour would be to give us an idea or list of the different local shops that were on the tour so that we could suggest which places we would like to visit and shop in and spend more time in.
There were some places we were really keen to go into and purchase products that we were shown (for example the tailors in Hoi An) and we enjoyed seeing the various handicraft and skills that people displayed.
But there were some shops where we felt a bit awkward at not being able to purchase products (either because we would have been unable to carry them in our suitcase or didn't have much interest in purchasing these things in the first place), especially after the store owners had kindly taken the time to show us around.
However, that's not to say other people in other tours would take the same view as us and if it was tailored so that each individual group of people could choose the places they would want to visit, then it may be more likely that more people would buy the products.
However, overall we all LOVED the countries and your tour company and again thank you for everything you have organised and done. It was an amazing trip and we're telling all our friends to visit your countries and to use your tour company!
Ponarasi Sathiaseelan from UK
Vietnam Highlights 07 – 17 Sep 2014
Thank you Hue for arranging such a wonderful itinerary & meeting all our needs. We were extrememly impressed with your service & Knowledge. Also, when our trip to halong Bay was cancelled due to Typhoon Hue was so fast & efficient to reschedule a new triphotel & flights to suit our needs. I would highly recommend your company to anyone.
A job WELL DONE! Thanks.
Kelly & Ian Fraser from Australia
Vietnam & Cambodia 12 – 25 Aug 2014
I just wanted to tell you that we have enjoyed an amazing trip.
The content of the tour have been perfectly choosen and also guides and driver. Anh and Lucky (our guide in Cambodia) deserve be especially mentioned due to their deep knowledge, friendliness and actitude.
The only black point of the trip has been our hotel in Siem Reap. The room was beside the night market and it was extremly noisy, the AC did not work properly and it was noisy too. We went twice to reception to try to get a solution but the person in charge was very unpolite and rude (he was half sleepy and did not put any attention to us) so we decided to left the hotel and book another hotel by ourselves. I have not told you until now because i did not want that anything bother our trip.
We are very happy for the trip and all your service so just as a suggestion we think you should search for better acomodation partner in Siem Reap because Memories D'Angkor Hotel and the person in charge do not offer the same level of services that you do.
It is not about the stars of the hotel because Gondola and Sapa Paradise View were perfect and the people there great professionals, it is about the way they treat us. I wanted to be very honest with the feedback because be sure I am going to recomend you to all my friends and family.
Thank you very much for everything, honestly, despite the mentioned problem with the hotel the trip has been amazing and we hope to come back soon.
Luis Sevillano Gallach from Spain
Best of Vietnam from 8 Aug to 22 Aug 2014
Dear Mrs. Lana Vien,
We had a safe journey back to Switzerland. It was a pity we did not see you in Saigon to thank you personaly.
We all enjoyed the time, our trip in Vietnam very much. Thank you for the perfect service and organisation.
We saw the beauty of Vietnam, learnt a lot about the Country, culture and history. Our guides did their best to make our trip comfortable, unforgettably.
With best regards and good wishes
Heidi Frei from Switzerland
Best of Vietnam from 8 Aug to 22 Aug 2014
Dear Lana Vien,
Thank you very much for organizing our trip so well. We enjoyed a great time in Vietnam, we could lern alot about life and culture. Your tourist guides helped us greatly to understand many things.
The last driver we had from the Mekong to the airport Saigon, didn't stop for lunch and not for toilet even we told him. He just drove through for three hours till the airport. This was the exception all the others were very friendly and helpful. In general everything was very well organized. We had excellent guides and especially a great driver from Nha Trang to Dalat and Saigon.
We wish you all the best. We will keep you in mind for other trips later on.
With best regards
Silvia Wehrli from Switzerland
Vietnam Holiday 13 days from 4 Aug 2014 to 16 Aug 2014
Hi Huong Do,
We had a fantastic time. We are very very satisfied with ms Huong Do. She was a great help, she gives very good advice, she is flexible and very kind. She made our trip a great success. All the guides and drivers are also very good. Thank you very much. In the coming years we will visit cambodia and laos and we wiil contact ms Huong Do again.
Monique Wolfkamp from Netherlands
Vietnam and Cambodia from 18 Jul to 2 Aug 2014
Nga Vu (Ms).
I would have loved to had the opportunity to travel our whole trip with yourself and Sunny. We enjoyed all the best by meeting you both!! It felt to me so comfortable to have shared dinner, conversation and the "motor bike ride". We were brave enough to choose this transportation on one of our excursions in Halong Bay. The option of 2 persons to Kayak there was something we had not done. Spent our time looking and enjoying as well as collecting plastic bottles and other floating garbage. I understand it is difficult to free the area of such but every little thing helps. I was interested by the bright red push-up bra floating, cups up!! Again, I wish you both good health, happiness and reaching a goal for both. With Love and Respect.
William Hall and Nancy Hall from Canada
HIGHLIGHTS OF VIETNAM AND CAMBODIA (12 Jun – 21 Jun 2014)
During the planning phase, the responsiveness of Ms. Thuy Do and her colleagues were amazing, as was her flexibility in tailoring the trip to our needs. From the first welcome at the Hanoi Airport to the final Bon Voyage in Saigon, the guides, drivers, and Vietnam Travel representatives were first class, as were the accommodations and the meals. All details were handled flawlessly, and we also appreciated the flexibility of the guides in changing the planned itineraries according to our moods, energy and interests on a particularly day. It was amazing to have seen and experienced so much in such a short period of time.
We will forever be grateful for such a memorial experience!
Jack & Carol Weber from USA
Vietnam Discovery from 14 Jul to 27 Jul 2014
From the moment we landed in Vietnam, Travel Vietnam were there to assist us in any way. All the guides were extremely informative and friendly. Drivers were very capable and we always felt safe! People will only understand that after they have been to Vitetnam. Extremely competitive tour price and quick replies when organizing the trip. I would highly recommend Travel Vietnam to anyone planning a trip to Vietnam, you will be well looked after. Thank you again to you all for helping make our holiday so relaxing, enjoyable and memorable.
Tara O Brien from Ireland
Vietnam & Cambodia discovery 11 days from 19th Jul 2014 until 29th Jul 2014
We are all well and settled back home. I am about to do the survey for you. i just wanted to say thankyou for all your organisation!! We had a great time and the whole trip was stressfree and went according to plan. All our drivers and guides were great and we would highly recommend your services!! Please say Hi to Tao and let him know we will pass on his name to friends. He was more than helpful and made our time in Vietnam so enjoyable. Guess what??? Today I found Brendhan's wallet! He had tucked it into the back of my camera bag. So not lost after all!! Please let Tao know too. Thanks also for your thoughtfulness on Dads birthday. The gifts and cake were a special touch.
Hope to be back in Vietnam one day
Kylie from Australia
Essential Vietnam 9 days. From 15th Jul 2014 to 23rd Jul 2014
Warm greetings from Perth Western Australia:)
We are all fine thankyou for asking,we have all agreed what a wonderful 9 day tour of Vietnam we have just experienced due to your efforts and of your peers,we cannot thankyou enough Mary and your peers for ensuring that our Essentials tour went hassle free without any drama`s;)...So please pass on our deepest thanks to all involved.
We have all certainly gained a greater experience of knowledge of your history,culture and the beauty of your country but most of all we had the pleasure to meet the friendly,peaceful people you are, that are so talented and resourceful and go about your day to day lives in a harmonious way, it is so refreshing to experience this.:)
It would be our greatest pleasure in using or even suggesting Travel Vietnam and Asia Travel & Leisure in the future.:)
So from all of us for now:
We applaud you! and we thankyou!
Annabel,Paul,Suzanna,Zaw,Frieda & Chris from Australia
Vietnam & Cambodia Discovery 17 days from 08 Jun 2104 to 24 Jun 2014
Vietnam Today Travel was organized, communicated well with us, and planned the trip exactly to our liking. Van Anh was a wonderful travel agent and always returned our emails with helpful answers to our questions. Our guides (particularly Anh in Hanoi/Halong Bay area, Hau in Saigon, and Mot Samnang in Siem Reap) were outstanding. We would highly recommend your company to others thinking about traveling to this region of the world because we had a terrific experience.
Amy Bush from USA
Angkor Wat & North Vietnam from Jun 14th to 22nd, 2014
Dear Mrs. Lana Vien,
We just want to congratulate the perfect trip logistic, we come back very happy and pleased all the way. Inclusive for the nice gift that you gave us in Hanoi. Your team made a memorable trip for all the family.
We appreciate it very much, if in another time we want to do another visit around there of course we will do it again through you.
Thank you very much.
Leticia Saucedo from Mexico.
Discovery Mekong from 4 May 2014 to 11 May 2014
Dear Lane Vien,
We are back home again in Australia after a fantastic time in Vietnam and Cambodia. We have met many wonderful people and have learnt a lot about both cultures and history.
Thank you so very much again for your assistance and professionalism. We will certainly recommend you to our friends.
We love to come back to Vietnam to see the Central and Northern part (Halong Bay, Sapa, Laos, Myanmar etc.)
We will contact you when we make new travel plans. Back to work first though.
Jos and Marelle Wolfkamp from Netherland
Vietnam vacation 14 days. From 13th Apr until 26th Apr 2014.
This is to provide you feedback on our trip for South Vietnam (Saigon). You would have already received feedback forms completed by us in Hanoi, Hoian and Sapa
Huyen provided us excellent support while on Saigon. She is an extremely capable guide with extensive knowledge of the area, tourist sites and history of the place and its people.
She explains things well and is highly professional. She is also very flexible and is always happy to work with the clients to satisfy their needs.
The driver provided us with very good service. He was very punctual and always available when required.
The itinerary prepared was excellent and we were able to see most of the key attraction in the short time we had.
With the Huyen's help and the driver's services we thoroughly enjoyed our time in Saigon.
Sabeena Oberoi from USA
Vietnam and Cambodia 10 days 9 nights - 10 Apr 2014 – 19 Apr 2014
Dear Ms Nga Vu!
We want to thank you because of the well organization of our trip.
The perfect manners and good behave of your two guides (Mr. How and Mr. Tola) and all your trip staff!
Family Osborne and Family Bayarri also want to thank your husband Sunny Son for the marvellous trip in Halong Bay.
Thanks again from all my friends and myself!!
Ana Mercadal and Party from Spain
Vietnam Highlights – From Apr 10th to Apr 19th 2014
We had the best holiday we have ever had. Thank you so much for organizing everything so smoothly making it very easy for us. We loved every single day and the itinerary you recommended.
We were particularly pleased that upon meeting us in Ho Chi Minh, your company already knew we were delayed and had missed our connecting flight to Hanoi and had arranged a later flight for us. Everything ran very smoothly and all the guides and drivers were fantastic.
We would definitely recommend your company to our friends and we are thinking of arranging a bike tour through Cambodia next year with friends and would like to arrange this with your company and have the same bike tour guide as we just had.
I will complete the online survey now but once again a big THANK YOU from both of us. We loved your country, the experiences we had and all the people we met.
Tracy and Warren Currie from Australia
Best of the South 5 days 4 nights - 10 Apr 2014 – 15 Apr 204
I just want to inform you that my brother in law and his family were very, very happy with the tour and the guide.
I hope to come back to you, and do the same tour with my family.
Marie Palmer Bergholm from Sweden
Vietnam Holidays from 5 Mar 2014 to 29 Mar 2014
Part of what made our trip to Vietnam so great was the incredible service from Huyen Dinh. She always responded quickly to all of my emails. We made last minute changes for some pick up and drop offs and all are were accommodated by her. We felt nothing was a bother and was great to work with. We would definitely recommend her to all our friends.
Robert Loughman from Unite States
Indochina Highlights 14 days from 14th March 2014 to 27th March 2014
Dear Ms. Van Anh,
Our travel through Indochina has came to the end. It was very enjoyable, and we are fully satisfied with the program and the quality of the service as well. It was very professional, all worked as it should do, an we feel in every moment safe and accompanied, which was very important in countries and cultures so different and unknown to us. We were delighted with the beautiful countries, its culture and most of all, its people.
I have sent the satisfaction survey, as asked. Thank you very much for your services, I will recommend the agency to other Chilean travellers in the future.
Fernando Raga from Chile
Indochina Tour 24 days from 27 Feb 2014 to 24 Mar 2014
It was a real pleasure to have Huyen as consultant, she has a very good knowledge of the different places to visit and was always very proactive. I really like the flexibility provided.
Thanks for all your help to plan this trip, it has been a success. My parents and friends were very happy.
Be sure that I'll recommend you.
Lourdes from Mexico
Vietnam & Cambodia Tour – From 5 Mar to 26 Mar 2014
I apologize that I began this survey (including my ratings of the guides/drivers) and I believe it got sent to you before I had the chance to give further comments. Again, thank you for the opportunity to give my feedback..
I thought this was an excellent 3 week journey of discovery and cultural immersion. The itinerary included the very best highlights of the areas we visited. The accommodations were better than we expected for the cost of the trip, the breakfasts at the hotels were exceptional (LOVE pho!). Without exception, the drivers were very good, but it took a little adjustment to understand the driving styles in the cities, allowing for the frequent construction, constant honking of horns and lack of orderly driving of motorbikes. We wanted to wear our seat belts all the time, which is required in the US but we discovered the seat belts not to be readily available (needed to stop and figure them out) and several guides suggested they didn’t need to be used as the traffic was slow and the drivers were good. That is not the point! Wearing seat belts should be encouraged, especially when the traffic is chaotic. Also, I was so pleasantly surprised that every guide and every driver met us on time and in very nice vehicles (with cold water in coolers).
The only guide we had an issue with was in Cambodia. He told us to be in the lobby of the hotel at 5AM. He showed up late and then told us he had set his own alarm for 5:30. However, he really tried to accommodate us by making an unexpected stop for an hour at an orphanage (requested by a fellow traveller) and making numerous adjustments due to our dismay at not having the hot-air balloon ride. I thought he did an excellent job of explaining the Angkor Temples history but his trivial stories of legends was lost on us when we were more concerned about getting to the elephant ride on time!
I thought this was an AMAZING trip! I Iearned so much and I especially appreciate the determination and positive attitudes of the Vietnamese people with no sign of hostility toward us as Americans. Although our forms of government are different, I saw so many signs of recovery from this most recent war, gained a greater understanding of the events that led up to it. Vietnamese people are truly resilient! I'm so glad I had the opportunity to get to know your country and people better. I also need to say that I travelled with the other 2 women for the first time. I felt that their expectations/needs were different from mine so our evaluations of the trip will reflect this. I can only say that I will have NO reservations about recommending VTT to anyone who wants to have a comprehensive, in-depth and wonderful experience in Vietnam/ Cambodia. Thank you, Lana! You did a fabulous job!
Martha Nill from United States
Essential Vietnam 8 days: from 9th March until 17th March 2014
Just to let you know that my parents arrived back to Dubai okay, they really thank you for such a great trip and the well organized tours the hotels were all great too
We will recommend you to all our friends and family for sure
Thank you to all the team
Sami from United Kingdom
Vietnam and Cambodia Discovery 21 days 20 nights/ 6 Feb 2014 to 26 Feb 2014
Both my wife and I thoroughly enjoyed our trip to Cambodia and Vietnam. The organisation and coordination of our trip by Travel Vietnam (Ms Nga Vu) was First class. We had friends who had done a trip to Cambodia and Vietnam, and talked about how beautiful it is. We have now experienced that beauty and will tell our friends about it.
Again, a big thank you to Travel Vietnam.
Mike Poidevin from Australia